Customer Support Specialist (with Italian)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You’ll join a dynamic team dedicated to providing top-notch customer service. In this role, you will be part of an international environment where every interaction matters. We pride ourselves on being fast, collaborative and innovative - always ready to turn challenges into opportunities.

Your tasks

• Manage and resolve customer inquiries via phone and email.

• Troubleshoot issues and provide accurate, timely solutions.

• Build and maintain strong relationships with customers.

• Collaborate with internal teams to ensure efficient case resolution.

• Maintain clear and accurate records of customer interactions.

• Identify recurring issues and contribute to process improvements and knowledge base updates.

Your profile

• Advanced level of English and Italian, with excellent written and verbal communication, listening, and comprehension skills.

• Strong communication and customer service skills.

• Min. 6 months of an international contact center experience.

• Practical knowledge of Excel and other Microsoft Office tools.

• Proven problem-solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions.

• Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.

• Bachelor’s degree or a student status.

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.