Client Service and Logistic Team Lead

Your future company

For our Client, an international Company and leader in the production of paper and packaging, we are looking for an experienced Candidate for the position of Client Service and Logistic Team Lead.

Requirements

• At least 3 years of experience in sales, client service, or logistics

• Microsoft Office (Word, Excel, Outlook, PowerPoint) – ability to prepare documents, use Outlook functionalities, create tables and perform complex calculations in Excel, and prepare PowerPoint presentations

• English – fluent in speaking, reading, and writing (B2)

• Excellent communication skills, analytical thinking, initiative, accuracy, responsibility

• Ability to work independently and in a team, organize information clearly, communicate ideas effectively in speech and writing, manage activities, and drive change

• Ability to coordinate teams, form a productive work atmosphere, and support employee development and initiative

• Ability to consistently and persistently achieve goals

• Knowledge of working time regulations and labor law requirements

• Principles of LEAN management and related tools and methodologies

• Strategic thinking abilities

• Category B driving license

Responsibilities

• Coordinate tasks related to contract fulfillment based on approved sales plans, contractual terms, and data provided by clients and sales managers, ensuring high-quality client service

• Manage documents related to product delivery and logistics

• Analyze product delivery efficiency, client feedback, and provide recommendations to improve work quality and client service processes

• Organize and participate in inventory processes according to Company regulations

• Prepare reports or other required information for the direct supervisor regarding targets, plans, and task completion

• Participate in departmental, divisional, and Company projects, providing suggestions for process improvements

• Ensure smooth and efficient work organization in logistics and warehouse operations

• Maintain proper product turnover in the warehouse

• Manage logistics issues and make timely decisions both internally and with carriers

• Analyze and improve processes in company systems (Freidesk, ABB, D365 Axapta Dynamics)

• Ensure smooth order-to-delivery process, meeting deadlines, correct addresses, and full order quantities

• Ensure proper maintenance and upgrading of warehouse equipment (forklifts, scanners, etc.)

• Analyze and provide recommendations regarding finished goods storage

• Perform other tasks as described in the sales procedures related to assigned functions

• Develop, motivate, and encourage employees according to Company regulations, ensuring competency growth

The offer

• Attractive salary + annual bonus

• Stable employment in a company with an established market position, focused on growth and investing in modern technologies

• Participation in the group's strategic investment and development projects

• A friendly work environment focused on efficiency, quality, and innovation

• Opportunity for professional development in an international environment