Collections Specialist with Portuguese

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Collections Specialist is responsible for accurate and timely managing of the Collection Process. Close cooperation with key stakeholders in order to make E2E process smooth and efficient.

Your responsibilities would include:

• owning the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets

• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections

• working collaboratively with other HGSS teams (MDM and other Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed

• managing customer relationship accounts and ensure a high level of service is provided at all times

• handling incoming and outgoing calls with customers

• identifingheld orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy

• supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standards

• regularly updates the Team Leader about developments and progress of collections opportunities and issues

• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan

• ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate

• maintaing complete and up to date process documentation

• working hours: 12:00–20:00

You are a good candidate if you have:

• Experience in OTC, processing, collections, or credit assessment roles

• Experience in multi-national environment (incl. Shared Services Centres)

• Mind-set and Behaviours aligned with HEINEKEN Finance Behaviours

• Experience in managing stakeholders

• Experience with reporting

• Good knowledge of Excel

• SAP knowledge is required; Salesforce is a plus

• Knowledge of Portuguese 

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.