Senior Digital Product Manager

About the project

In today’s digital world, HSBC needs to continuously develop innovative ways for customers to interact with our products and services. We’re building new technology and enhancing existing platforms to make the most of emerging trends, improving customer experience while strengthening security and resilience.

This role sits within the Digital Authentication and Identification Value Stream in IWPB, responsible for a suite of authentication and verification journeys that support millions of customers each year across multiple countries and journeys. A key product is our global Digital Identity Validation & Authentication (DIVA) platform, which enables markets to verify a person’s identity. We combine leading third-party vendor capabilities with internally built features to deliver real-time identity verification and anti-impersonation checks within digital journeys.

DIVA enables customers to capture government-issued identity documents (passport, driving license, national ID) and verifies document authenticity, combined with digital anti-impersonation checks (e.g., selfie-based verification). The platform is live across multiple markets and used at scale across a range of journeys. The roadmap is focused on data-driven optimization, new feature development, improving effectiveness and resilience, and expanding adoption to additional HSBC markets.

Your responsibilities

• Own and drive the DIVA product vision, multi-year strategy, and roadmap aligned to customer, business, and market outcomes

• Shape opportunities with stakeholders into prioritised initiatives and clear business cases, including costs, benefits, risks, and success metrics

• Translate business priorities into epics and features with measurable value, acceptance criteria, and delivery milestones

• Optimise end-to-end identity verification journeys to improve completion and pass rates while minimising customer friction

• Use data insights such as funnel analytics, error codes, and voice of customer to diagnose drop-offs and drive iterative improvements

• Lead cross-functional agile squads across engineering, UX, data, and QA to deliver outcomes and ensure release readiness

• Manage dependencies across platforms and downstream journeys consuming DIVA capabilities across markets

• Ensure controls-by-design by partnering with Risk, Compliance, Legal, and other control functions, and provide clear governance reporting on performance and incidents

Skills & experience we require

• Proven experience as a Digital Product Manager or Product Owner delivering customer-facing products at scale

• Strong knowledge of digital identity verification, authentication, or fraud and risk controls within financial services or another regulated industry

• Demonstrated ability to make product decisions using data, including funnel performance, conversion, and operational metrics

• Experience leading cross-functional delivery teams and navigating complex stakeholder and governance environments

• Strong written communication skills, with the ability to produce clear product requirements, decision papers, and governance updates

• Solid understanding of secure, compliant product delivery, including privacy, security, and regulatory expectations

• Experience managing product delivery across multiple markets, balancing localisation needs and regulatory variation

• Ability to drive measurable outcomes such as improved pass rates, reduced fraud, increased resilience, and better customer experience through disciplined product management

What we offer

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN)

• Cafeteria platform

• Employee assistance program  

• Additional contributions to PPK scheme

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours 

• Free parking

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

Applications sent to us will be taken into consideration only if they include the following statement:

“I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com