Customer Success Manager

 Customer Success Manager

Hybrid, Kraków, Poland

About Manufacturo

The industries we serve don't have a plan B.

Manufacturo powers operations for companies building rockets, fusion reactors, next-generation aircraft, and hypersonic defense systems. Our clients aren't optimizing widgets - they’re engineering the infrastructure of the next century.

We're a SaaS company spun out of a proven software organization, with a team that includes former leaders from SpaceX. We move fast, we operate globally, and we don't settle for average in anything we do.

Manufacturo is building the operating system for the most ambitious manufacturers on the planet. We'd like to find someone who thinks this matters.

About The Role

We're looking for a motivated  CSM based in Kraków to support our European customer portfolio. You'll work closely with senior CSMs, learn how to manage enterprise customer relationships, and gradually take ownership of your own accounts.

You will report directly to a Senior Customer Success Manager.

Fluency in French or German is a plus as several European customers operate across those markets.

In the first month, you'll build deep product knowledge and shadow existing customer relationships. By month two, you'll begin direct customer contact supported by your Senior CSM. By day 90, you'll have a clear view of your portion of the portfolio and be actively contributing to our Voice of Customer process.

What you'll own

Customer support & account health

• Monitor adoption signals, usage data, and health scores

• Support onboarding of new customers through their early lifecycle stages

• Escalate risks and issues in collaboration with your Senior CSM

Customer partnership

• Build relationships with key stakeholders within customer organizations

• Serve as the day-to-day point of contact for customer questions and needs

• Support preparation of business reviews (QBRs)

Feedback & growth

• Relay structured customer feedback to Product and Engineering

• Identify potential expansion opportunities and flag them to the team

What we're looking for

• 2-4 years of experience in Customer Success, Account Management, or a similar role (B2B SaaS or technical environment)

• Fluent English written and spoken; French or German is a strong plus

• Strong communication skills and a genuine customer-first mindset

• Analytical thinker comfortable working with data and drawing conclusions

• Ability to thrive in a fast-moving startup environment

Nice to have

• Familiarity with CS tooling (HubSpot, Gainsight, ChurnZero, or equivalent)

• Interest in aerospace, defense, or advanced manufacturing

• Experience in an enterprise SaaS environment

What we offer

• Real impact - your customers are building rockets and clean energy infrastructure

• Mentorship and a clear growth path within a global CS team, reporting to a Senior CSM

• Competitive compensation with performance-based bonus tied to KPIs

• Hybrid work model - 3 days in the Kraków office, 2 days from home

• Private medical cover and group insurance

• Multisport card