Customer Support Associate with Arabic​

Customer Support Associate with Arabic​

In this role, you will deliver high-quality customer service via email, chat, and phone channels to our high-profile clients, who specialize in internet-based search and video-sharing platforms.

Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction.

To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.

Your tasks:

• Provide high-quality online customer service via email, chat and phone.

• Deliver efficient troubleshooting and query resolution.

• Identify, qualify and overcome customer objections.

• Meet deadlines with a fast-paced environment.

Our requirements:

• Fluency in written and spoken Arabic​.

• Intermediate level of written and verbal English.

• Available for a minimum of 130 hours per month.

• Experience in the call center or customer service industry.

• Excellent communication skills.

• Good analytical and organizational skills.

• High school diploma or equivalent.

• Experience or educational background in the online advertising or marketing field is a plus.

What we offer:

• Civil contract.

• Hybrid from Krakow or remote work type.

• Onboarding and training.

• Schedule from Monday to Friday from between 8 AM and 6 PM.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMedhealthcare or codes for other services such as shopping, travel, massage or food andmany more).

• Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.

• Opportunity for development within the structures of our company.

Recruitment process:

• Initial phone interview – we want to get to know you better!

• Language verification.

• Online interview with a recruitment representative and Team Manager.

• You will receive feedback via a call within 2 working days after the interview.

Join our team and apply today!