Want to join one of the fastest growing marketplaces in the world? You’re in the right place. Headquartered in Poland, Booksy connects over 100K beauty pros to 28+M customers around the globe. Our mission is simple. We want to connect beauty pros to the tools that they need to manage and grow their businesses, while simplifying the booking process for customers. This results in over 150 million appointments powered by Booksy every single year.

We are currently seeking a Global Information Systems Manager who will provide support to our country teams (Customer Service, Sales, Operations) by overseeing the delivery, implementation, and maintenance of IT solutions in their daily operations.

Your responsibilities:

• Definition and execution of strategy around IT systems supporting key business functions (CS, Sales) at Booksy
• Delivering and maintaining IT solutions, with a focus on our CRM system, to provide essential support to our country teams, including Customer Success, Sales, and Operations, in their daily activities.
• Taking the lead on a global harmonization project (technology area), where you will identify opportunities for standardization, optimization, and automation within our Customer Success, Sales, and Operations areas.
• Collaborating closely with country teams to ensure the seamless implementation of IT systems and initiatives, all driven by business needs and available data.
• Employing your expertise to identify, produce, gather, and meticulously analyze available data, providing insights into the efficiency of the processes we support.
• Leading and guiding a dedicated team responsible for system maintenance and development.

Our requirements:

• A robust track record in driving multinational IT initiatives, with a preference for experience within the dynamic e-commerce sector.
• In-depth knowledge of sales and customer success processes, coupled with the ability to translate business requirements into precise system design specifications.
• Strong analytical skills and a resolute 'data-driven mindset' to fully grasp and effectively communicate the business impact of the changes you introduce.
• Proven service management experience in procuring, building, maintaining, and enhancing the IT systems that underpin our Customer Success and Sales processes.
• English proficiency (C1 level - speaking, listening & writing)
• Exceptional stakeholder management skills to skillfully navigate tactical business needs while upholding the strategic objectives of the team.
• Proficiency in people management, enabling you to lead, inspire, and cultivate the skills and potential of your team members.

Welcome:

• Experience with the Salesforce ecosystem is considered a valuable asset.
• Familiarity with Data Warehouse technologies and SQL would be advantageous.

What we offer:

• Type of contract tailored to your needs and flexible working hours.
• Opportunity to work remotely or in one of our dog-friendly offices (Warsaw, Bielsko-Biała).
• Work in a welcoming team which is always ready to help (🥳check and learn more about us!).
• Opportunity to develop in an international environment - we have teams in 6 countries, including USA, Brazil and UK
• Benefits: private medical care, multisport card co-financing, PetHelp, insurance plan, free online English classes, a cafeteria platform and much, much more :)

Sounds interesting? Apply by completing the recruitment form :) We're waiting for you!

~ Booksy Team