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Customer Experience Manager
new
Sales
Packhelp

Customer Experience Manager

Packhelp
Warszawa
16 000 - 20 000 PLNNetto miesięcznie - B2B
14 000 - 18 000 PLNBrutto miesięcznie - UoP
Rodzaj pracy
Pełny etat
Doświadczenie
Starszy specjalista/Senior
Forma zatrudnienia
B2B, Umowa o pracę
Tryb pracy
Praca z biura
Packhelp
Packhelp

Hello, we are Packhelp and, yes, we are one of the fastest growing tech startups in Europe. As a group of almost 250 curious minds from all corners of the globe, we inspire each other every day and take pride in product we create. #jointhepack

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Umiejętności
Wymagane
angielski
Opcjonalne
Opis stanowiska

Team: Revenue


Place of work: Warsaw (hybrid remote&office) 



About us:


We are a tech company that aims at revolutionizing the area of custom-made packaging. Our software helps more than 30,000 customers from 30 countries to design and order packaging almost effortlessly.


As a group of more than 200 professionals from all corners of the globe, we inspire each other every day and take pride in product we create.


Packhelp is also appreciated globally. We were listed: #1 in Deloitte’s Fast 50 Central Europe 2020 ranking, the most prominent start-up in Europe by Business Insider, and we raised more than 10 Million € from leading international VC funds.


The team is constantly growing and thus we’re looking for talented individuals with different perspectives and life experiences to join the Pack.


Currently, we're on the hunt for the CX Manager who would provide insights and manage projects maximizing customer happiness, and eventually, customer retention.



What you can expect from this role:


  • Defining vision and managing the strategy on boosting customer happiness and navigating Packhelp towards maximizing customer-centricity
  • Active collaboration with Packhelp's customers, generating customer insights and presenting them to marketing, product and sales teams, managing customer-oriented projects and changes in the company
  • Close collaboration with CRO, VP of RevOps, VP of Sales on creating processes and actions to make Packhelp's customers satisfied
  • Close collaboration with the International Expansion team, helping to adapt Packhelp's offer and processes to different geographical markets
  • Taking ownership of retention and customer satisfaction metrics as main KPIs defining customer happiness


What we expect from you:


Abilities


  • Exceptional operational and management skills, enabling to quickly execute and implement changes
  • Excellent interpersonal communication skills and high level of empathy, enabling to understand customer's needs and transform them into actions and projects within the company
  • Very strong analytical and problem solving-skills; drive towards data-driven decision making


Approach


  • Empowerment to question status quo, defining and promoting new processes and approach towards revenue generation
  • A high level of confidence, integrity, and can-do attitude paired with an innovative, out-of-the-box approach
  • Data-driven approach towards funnel optimization and openness for experimenting on each level


Background


  • Significant experience in fast-growing organizations, with a proven track-record of successful retention-improving projects and roles
  • Strong background in customer-facing roles, enabling to translate customer's feedback into company's action
  • Ability to work with and manage multiple internal stakeholders, including board members
  • Deep level of understanding how customer satisfaction and acting upon customers' needs can influence business metrics and improve company's sales results


What we offer:


Joining Packhelp means the exceptional opportunity to play an essential role in the transformation of the packaging industry. As the position carries a high level of responsibility, our offer will satisfy even the most demanding candidates.


A diverse environment and inclusive culture is our daily sweetener, and it motivates us to achieve goals beyond anyone's expectations.



What else?


  • Comfortable workplace - We provide the comfort you need at work by helping you set up your home office and constantly improving our Warsaw headquarters
  • Relocation package - together with the support in the settling process in Warsaw
  • The best possible tools - latest technology, our own apps and industry-standard software
  • Health & wellness - private healthcare, life insurance, mental health support and a subsidised MultiSport Card
  • Fair compensation – performance-based pay raises and quarterly bonuses, extra incentive for employee referrals and Employee Stock Options
  • Career development - self-development budget, ability to learn from our experts during internal workshops and trainings
  • Vacation & time off - 26 paid vacation days and 1 extra Better Future Day for actively making our world a better place
16 000 - 20 000 PLN

Netto miesięcznie - B2B

14 000 - 18 000 PLN

Brutto miesięcznie - UoP