Team: Revenue 

Place of work: Warsaw (hybrid remote&office) 

Salary: 5 000 - 7500 PLN gross + bonus

About us:

Meet Packhelp. We're an international group of over 250 professionals who are helping nearly 50,000 companies across the World. On the outside, we’re a packaging company, but look a little closer and you’ll see we’re one of the fastest-growing tech companies in Europe that have raised over €50M from leading international investors.

We're on our journey to become a leading global packaging marketplace. That is why we are looking for an experienced Customer Support Specialist with German.

In Customer Support you will be taking care of the customer’s needs by providing and delivering professional, high quality support and assistance before, during, and after the customer’s requirements are met. We are looking for a people person, full of patience, empathy and energy to join our Customer Support team. 

Requirements:

• Fluent English and German are a must (C1 level)
• Previous experience in Customer Support / Service Desk
• Desire to work in a result-driven start-up
• Great written and verbal communication skills
• Problem-solving mindset
• Empathy and positive attitude toward customers
• Ability to work both independently and in a group
• Eagerness to learn
• An open mind and ability to work in a fast-paced environment

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Benefits:

• Top-notch HQ – 2500 square meters filled with tech and goodies such as a barista, lunches, and brunches! All in a great location, close to the city center and with access to free parking spaces
• Remote-friendly workplace – hybrid or remote model of work (depending on your location) and all the resources you need to set up your home office
• The best possible tools – easy access to the latest technology, our own apps, a Macbook, and industry-standard software
• Health & Wellness –  private healthcare, life insurance, weekly massage sessions, mental health support, and a subsidized MultiSport card
• Fair compensation – performance-based pay raises, quarterly bonuses, and bonuses for employee referrals
• Career development – internal workshops, training sessions, and your own personal learning budget
• Work from the places you love most  – possibility to work remotely from anywhere in the world for up to 90 days a year****
• Vacation & time off  – 26 paid vacation days and 1 extra Better Future Day for actively making our world a better place

More about us:

We are experts in the unboxing experience. We create revolutionary technology that supports the growing packaging needs of all business models. Our proprietary software unleashes creativity, speeds up packaging development, and automates mundane tasks. Above all else, we help connect brands with sustainable yet affordable packaging solutions.

While Packhelp HQ is based in Poland, our thriving community of product engineers, creatives, marketers, and more work around the globe in countries such as Spain, France, and the Netherlands. In 2021, we revamped the Packhelp office to be an inclusive, supportive, and engaging space, no matter where our awesome employees are based. Come and see for yourself!