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Customer Success Manager

Customer Success Manager

6 000 - 9 000 PLNNetto miesięcznie - B2B
5 000 - 7 000 PLNBrutto miesięcznie - UZ
Rodzaj pracy
Pełny etat
Forma zatrudnienia
B2B, Umowa zlecenie
Tryb pracy
Praca w pełni zdalna

Our product allows people from all around the world to collect feedback from various digital touchpoints. We help people to express their opinion. We believe that our progress matters only when it is aligned with our people’s growth.

Wymagane umiejętności
Customer-facing role
Mile widziane
email marketing
Customer Success tools
negotiating contracts
Friendly offer
Opis stanowiska

We are looking for our next Customer Success Manager to continue developing ongoing relationships with our Customers.

This is a permanent, full-time position - you can work remotely or in our Warsaw office.

Customer Success at Survicate

Our Customer Success team is responsible for supporting customers post-sale as they transition to active customers and pushing them to become brand advocates.

We focus on maintaining customer loyalty, building close long-term client relationships, upselling existing customers, and ensuring that clients achieve the goals they were looking to accomplish when purchasing our product.

As a CSM, your goals are to increase customer lifetime value, retention, customer loyalty, and reduce churn.

What you’ll do:

  • Become a Survicate product expert and help guide our Customers in achieving success and quickly realizing the product value
  • Build and maintain long-lasting and trusted relationships with Customers
  • Advocate for Customers by communicating their needs, feedback, and requests to other teams,
  • Facilitate post-sales onboarding and educate Customers to utilize everything they need to be successful
  • Conduct periodic check-ins, meetings, and business reviews with Clients to gauge their product satisfaction and usage
  • Manage escalations and ensure the Customer is getting the best service
  • Monitor product usage and Customer health metrics to drive adoption and engagement
  • Handle the book of existing business: Keeping track of renewals and identifying opportunities for upselling and expansion
  • Support marketing activities by collecting testimonials, reviews, and case studies

What skills are we looking for?

  • Fluency in English along with excellent interpersonal, written, and oral communication skills (minimum C1)
  • +1 year of experience in a Customer-facing role (experience in software as a service business is a plus)
  • Quick-learner and adaptable
  • High level of compassion and paying close attention to the needs of Customers
  • Self-management and proactivity, as we want you to take initiative and participate in developing critical metrics and processes that drive success
  • Thirst for new knowledge. In our rapidly developing business, we want you to have a healthy curiosity to learn more about the industry, product, and Customers every day

Nice to have:

  • Sales and email marketing experience
  • Experience with Customer Success tools and CRMs
  • Experience in negotiating contracts (upsell/renewals)
  • Experience working with multiple stakeholders (Support, Product, Sales, Legal, Finance, Marketing is a plus)

Why Survicate?

  • Amazing Clients – we have the best Clients in the world, and it’s not a joke!
  • The real impact on shaping the future of communication with our Clients
  • Flexible working hours
  • 26 days of paid annual leave for all employees
  • Multisport cards, private health care & benefit platform
  • Personal assistant (AskHenry) & mental health support platform (HearMe)
  • Company events – meetings, occasional retreats
  • Salary tailored to your experience, skills, and performance
  • Friendly atmosphere and a great team

6 000 - 9 000 PLN

Netto miesięcznie - B2B

5 000 - 7 000 PLN

Brutto miesięcznie - UZ