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Front Line Customer Support

Front Line Customer Support

Rodzaj pracy
Pełny etat
Forma zatrudnienia
Tryb pracy
Praca w pełni zdalna
Wymagane umiejętności
Microsoft Excel
skuteczna komunikacja
Mile widziane
dobra organizacja pracy
praca w grupie
Opis stanowiska


We are a Polish company providing tax and accounting services to businesses in the e-commerce sector, especially those operating on international marketplace platforms such as Amazon, eBay, EMAG, etc.

We have been present in the market for 5 years now and we are continuously growing - that's why it's time to strengthen our support team!

In your new role as a Front Line Customer Support, you will manage requests coming through to the helpdesk, ensuring that they are all dealt with within target times. You will provide front-line customer support, raise tickets in the JIRA system, or assign relevant employees to each request.

Key responsibilities:

  • Raising and keeping records of Customer tickets in JIRA ticketing portal,
  • Providing front-line customer support primarily through JIRA, but also via phone and email,
  • Identify and troubleshoot customer issues, providing accurate solutions and guidance,
  • Working closely with the second support line,
  • Liaising with other departments to provide a speedy and quality resolution to our Customers,
  • Ensuring the highest level of Customer service,
  • Other administrative duties,

Perfect team member profile:

  • At least one year experience in a similar position,
  • Ability to use Helpdesk/Jira ticketing system,
  • Very strong communication and interpersonal skills,
  • Experience in providing excellent Customer service,
  • Very good organization skills with the ability to multitask,
  • Ability to work efficiently within a team,
  • Fluent level of written and verbal communication skills in Polish,
  • Good level of written and verbal communication skills in English,
  • Very good knowledge of Microsoft Office package,

We offer you:

  • Remote work,
  • Stable employment conditions,
  • Competitive salary depending on experience,
  • Employment in a company with an established position on the market,
  • Friendly working environment,
  • Lux-Med medical care and a package of non-wage benefits,

If you are a champion of service delivery and have helpdesk experience we would like to hear from you. This is an ideal time to join our exceptional Taxology Team!

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