Hey!

We are a Polish company providing tax and accounting services to businesses in the e-commerce sector, especially those operating on international marketplace platforms such as Amazon, eBay, EMAG, etc.

We have been present in the market for 5 years now and we are continuously growing - that's why it's time to strengthen our support team!

In your new role as a Front Line Customer Support, you will manage requests coming through to the helpdesk, ensuring that they are all dealt with within target times. You will provide front-line customer support, raise tickets in the JIRA system, or assign relevant employees to each request.

Key responsibilities:

• Raising and keeping records of Customer tickets in JIRA ticketing portal,
• Providing front-line customer support primarily through JIRA, but also via phone and email,
• Identify and troubleshoot customer issues, providing accurate solutions and guidance,
• Working closely with the second support line,
• Liaising with other departments to provide a speedy and quality resolution to our Customers,
• Ensuring the highest level of Customer service,
• Other administrative duties,

Perfect team member profile:

• At least one year experience in a similar position,
• Ability to use Helpdesk/Jira ticketing system,
• Very strong communication and interpersonal skills,
• Experience in providing excellent Customer service,
• Very good organization skills with the ability to multitask,
• Ability to work efficiently within a team,
• Fluent level of written and verbal communication skills in Polish,
• Good level of written and verbal communication skills in English,
• Very good knowledge of Microsoft Office package,

We offer you:

• Remote work,
• Stable employment conditions,
• Competitive salary depending on experience,
• Employment in a company with an established position on the market,
• Friendly working environment,
• Lux-Med medical care and a package of non-wage benefits,

If you are a champion of service delivery and have helpdesk experience we would like to hear from you. This is an ideal time to join our exceptional Taxology Team!