🤓 Community Lead
🌍 ACN | Fabryczna 6, Wrocław🖥 http://acncompass.com/
#salesforce, #social, #Community
Summary of Role
ACN is the largest direct seller of telecommunications services in the world. It has a market presence in 26 different countries, making it a truly global network marketing opportunity.
The Community Lead will provide customer support. This new program will focus on contacts with Customers through an online Community forum, where questions will be asked and answers continually provided.
- Establish standards and best practices for daily Community engagement by the contact center.
- Be responsible for Community Platform operations
- Lead daily activity of ACN customer service responses to online user questions.
- Ensure ACN has ongoing monitoring of all user-generated Community content for inappropriate or problematic remarks.
- Escalate priority user issues to management as needed.
- Create program summaries and reports of online Community activity trends for management.
- Coordinate with Marketing and Customer Service team to ensure brand consistency and support customers
- Liaise with Product department to stay updated on new products and features.
- Stay up-to-date with Community and other online-support trends in the market.
- Proven work experience as a Community Lead / Admin
- Excellent online writing skills — required;
- Excellent verbal communication skills in English;
- Hands-on experience with either online community forums or similar Online customer-support or marketing programs;
- Experience with Salesforce is a must;
- Attention to detail and ability to multitask;
- True passion for solving customer issues and providing best-in-class customer service.