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🤓 Junior Customer Success Manager

4 000 - 5 000 PLN brutto

🌍 Codewise | Lubicz 17G, Kraków


#customersuccess, #customer, #customerservice

About the company:

Mix together a bunch of talents (absolutely crazy about what they do) and tell them to reinvent digital marketing. Now, add a healthy dose of corny jokes and love for some out-of-this-world hobbies. Congratulations, you’ve just created Codewise! Except we already did it almost 10 years ago :)

We’re a software company based in Cracow, Poland developing cutting-edge marketing technology, like Zeropark - our self-serve performance ad exchange, and Voluum - a cloud-hosted ad measurement & management platform. We’re addicted to helping our clients achieve their goals with our tools!

Pleasant side effects of our work include being named by the Financial Times among the fastest growing companies in Europe. 3 years in a row!

About the project:

Voluum is leading tracking software that has been serving affiliates, performance marketers and media-buyers since 2015. Our platform allows advertisers to track, manage and automate all their campaigns from various sources. 
We’re a 60+ crew of software engineers, designers, account managers, and other talents now looking for one more.

About the role:

The customer’s success is the key interest of every successful company. If your customer is not successful then how can you be?
That’s why the role of Junior Customer Success Manager within the Customer Success Team is crucial for the company and requires a motivated, can-do attitude. If you’re looking for a lot of learning, multitasking, never being bored at work framed within a supportive, cooperation driven team, this is the job for you!

Key responsibilities:

Providing 1st line of multi-channel technical support to clients of our tracking platform - Voluum.
Main channels:

- Ticketing system (emails)
- Live chat
Onboarding new customers on calls
Handling billing and payments requests from our customers
Resolving chargebacks and VAT issues of our clients
Handling compliance reports
Cooperating closely with Account Management and Sales teams


Nice to have:

Internet marketing - understanding of e-commerce and affiliate programs
Operating in additional languages

* We are open to more experienced candidates.