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🤓 Customer Experience Specialist (French)

Undisclosed salary

🌍 Honeywell | Wojewódzka, Katowice


#customerservice, #order, #CRM

Design solutions to drive safe living and quality of life

We are a Fortune 100 global technology company that manufactures innovative, internet-of-things-based technologies to help companies run their operations more effectively. Our combination of software, hardware and services include technologies for aircraft that help them fly safer and more efficiently, control systems and solutions for complex petrochemical facilities and processes, connected building technologies that support smart city development, advanced worker safety equipment, and innovative warehouse automation systems. Watch the video to learn what you can be a part of:

At Honeywell, the Customer Experience Specialist is responsible for the entire OtC (Order to cash) process which is order processing in ERP, management of customers, communication, contact with logistics and manufacturing, invoicing. Delivering an extraordinary customer experience by serving as the primary customer point of contact. We want you to handle the end-to-end customer experience so you will have the ownership of the process and be able to see the results of your work instantly. You will be supporting customers from various countries across Europe and will have a chance to use your language capabilities on day to day basis.

Key Responsibilities:

validation and booking of customer orders
managing order changes
handling customer emails and phone enquiries
providing status updates
managing physical & financial claims

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We value:

What you will get: