🤓 Customer Support X Content Specialist
Undisclosed salary
🌍 IQhashtags | Kordiana 31/51, Kraków
🖥 http://www.iqhashtags.com#customersupport, #digitalmarketing, #contentspecialist
Position: Customer Support X Content Specialist
Where: Remotely, but cool if Warsaw or Krakow.
We are a Polish start-up with several thousand clients. We create a platform for Instagram development - we enable easy search of effective hashtags and detailed analysis of the community. No - no bots, no automation. Simply advanced analytics that helps our customers build credible accounts.
We are looking for a person with great English, who will permanently join our team and, firstly, help our clients, and secondly, create Instagram-related content.
It will sound cliche, but we are really dynamically developing. We offer a lot of flexibility and the possibility of great development. We are looking for well-organized and independent people who, when they come up with a great idea, simply start implementing it. With us, you have a big influence on the company.
Work is fully remote, but part of the team is in Warsaw and Krakow, so it's nice to meet in person sometimes :)
Where: Remotely, but cool if Warsaw or Krakow.
We are a Polish start-up with several thousand clients. We create a platform for Instagram development - we enable easy search of effective hashtags and detailed analysis of the community. No - no bots, no automation. Simply advanced analytics that helps our customers build credible accounts.
We are looking for a person with great English, who will permanently join our team and, firstly, help our clients, and secondly, create Instagram-related content.
It will sound cliche, but we are really dynamically developing. We offer a lot of flexibility and the possibility of great development. We are looking for well-organized and independent people who, when they come up with a great idea, simply start implementing it. With us, you have a big influence on the company.
Work is fully remote, but part of the team is in Warsaw and Krakow, so it's nice to meet in person sometimes :)
What is important for us?
- We communicate with each other and with the clients in writing – precision and linguistic efficiency is the key to minimizing misunderstandings.
- Do we need to mention great English? You must feel comfortable writing articles in English.
- We need a person who will establish a long-term cooperation with us. If you are looking for a temporary job, this is not an offer for you.
- We want to work with a person who can organize work from home. We expect independence, punctuality and responsibility for your actions.
- A proactive attitude is very important – both in proposing new solutions in the company and in relation to inquiries from clients.
- You do not need to have a specific education, but we want you to be familiar with the Social Media – especially Instagram. You need to feel it!
Full responsibility for customer service and support:
- Solving our customers problems on the daily basis
- Answering email and chat questions
- Capturing and implementing ideas to improve user experience
Creating content related to online marketing:
- Preparing articles for the blog – addressed mainly to people developing Instagram
- Regularly writing and sending newsletters to our users
- Creating content on social media
Apply if you...
- You like people and are able to politely respond to sometimes emotional messages from clients.
- You are great at communicating in writing.
- You write and make simple text editing in a linguistically correct way (without spelling, punctuation errors, etc.).
- You are interested in digital marketing and have experience in this field.
- You can make simple graphics in Canva. (The skill of film editing would be great, but not necessary!).
- You are assertive.
- You are not afraid of challenges, learning completely new things.
- Remote work suits you.
- You show initiative and commitment.
- You are well organized and independent.
- You efficiently navigate through social media (Facebook and Instagram, YouTube).
- If something does not suit you or does not work as it should – you will simply communicate it clearly.
Recruitment only by completing the survey :)