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🤓 Onboarding Team Lead

Undisclosed salary

🌍 Miinto | Hoża, Warszawa


#ecommerce, #support

Apply and join us if you are a quick learner with excellent communication and time management skills, and a good flair for people management! It is essential that you understand the importance of the onboarding process for our Partners and take pride in leading the team on their way to ensure that business runs smoothly, and Partners are happy.
Why Miinto?

We are a dynamic and young company with more than 200 employees, passionately working to connect all fashion boutiques and brands in Europe on our platform, and we expect to triple our business over the next 3 years. You will become part of an international, diverse team of ambitious and dedicated subject matter experts to inspire and support you. The bar to join Miinto is high, we work hard, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities.
What you’ll do:

  1. Guide our partners on the way to their first accepted order on our Marketplace, and shortly afterwards
  2. Be their go-to person about the challenges they come across during their first weeks on Miinto
  3. Supervise and execute the process for having Partner's products online on the marketplace - to achieve our KPI’s and SLA’s
  4. Lead the onboarding communication with our Partners around the globe
  5. Provide recommendation to Partners regarding the best possible integration approach
  6. Validate the data - we want the products to have the best data quality and you will be responsible for it
  7. Provide training and guidance for Partners about our systems
  8. Create various materials to support the onboarding process
  9. Suggest and implement process improvements

What we’re looking for:

What to expect from us:
Miinto is revolutionising the fashion industry with an e-commerce platform for fashion boutiques enabling thousands of fashion boutiques and fashion brands to do business faster, smarter and easier. Right now, Miinto is showcasing roughly 800,000 products, several thousands of brands and almost 3,000 partners across 10+ markets. Miinto is a young company headquartered in Copenhagen, growing fast and recently received capital to further accelerate growth.