🤓 Customer Success Specialist
🌍 Perfect Gym Solutions | Franciszka Klimczaka 1, 1, Warszawa🖥 http://www.perfectgym.com
#English, #CustomerSuccess, #SaaS
CUSTOMER SUCCESS SPECIALIST
Are you a strong communicator with a creative mind? Are you ready to learn a lot in a short time and be surrounded by energetic co-workers? Do you desire a career in the Fitness Industry? We are looking for you!
As a Customer Success Specialist, you are the face of Perfect Gym for the biggest and most renown Fitness Clubs around the globe. It is your goal to ensure their happiness by delivering exceptional service experiences You do so by taking on the role of a personal adviser and trusted partner to their business.
Assuring a client’s happiness largely depends on your personal skill set. Creative thinking is the key to tailoring our services to their needs. Among your responsibilities:
- You excite Key Clients to understand and work with Perfect Gym’s software to achieve their business goals
- Measure Key Clients KPI’s to ensure system adoption and efficiency
- You create and maintain Perfect Gym’s documentation for clients
- You lead meetings, workshops, and communication flows with Key Clients
- You control critical processes within and between teams
- You identify new business opportunities with Key Clients and the market
- You support team for a contract renewal process
WHAT WE OFFER YOU
Besides a massive network of Fitness Industry professionals, marvelous co-workers, and an amazing culture within and outside of the office, we offer you:
- A full-time role with a market competitive salary and benefits package
- Unique and relevant experience in the Fitness- and SaaS Industry in a market-leading company
- An international team with 100+ incredible colleagues
- An opportunity to visit clients in the most interesting places on Earth
- A solid career path within Perfect Gym
- The chance to reinvent the Fitness Industry and improve the performance of Fitness Clubs
- Unforgettable Perfect Gym events
WHAT WE EXPECT
What we are looking for are people ready to take on new challenges and innovative the Fitness Industry. You are:
- Graduated and have job experience as a Key Account Manager, Sales Representative, Customer Success or Customer Experience Representative – 1 year minimum
- Live in or nearby Warsaw
- A strong communicator able to translate business requirements into system configurations
- Passioned, Creative and motivated
- Good command of the English and Polish language
- Knowledge of Perfect Gym System, SalesForce platform and Jira app will be an asset
ABOUT PERFECT GYM
We are a market-leading provider of gym management software and continuously innovate the Fitness Industry. An exceptional team of highly engaged professionals makes sure that our clients receive only the best. Believe in yourself and we will believe in you as you grow into the team, the business, and the industry.
Manage your own career within Perfect Gym and take full control. At our organization you gain the trust and opportunities to become part of a movement, reinventing the world of fitness.
Are you ready to start a new adventure? Excited about working for an organization that innovates the Fitness Industry? We look forward to meeting you! Submit your application and resume to firstname.lastname@example.org.