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🤓 Head of Customer Success

9 000 - 12 500 PLN netto

🌍 Piwik PRO | św. Antoniego 2/4, Wrocław

🖥 https://piwik.pro/

#english, #leader, #customersuccess

We are a team of five – four Customer Success Managers and one Copywriter – aiming to spread the customer-centric approach across the whole organization. We’ve been working together for a while and managed to polish processes and implement high standards of customer care in our company. We cooperate with other teams in Piwik PRO – both technical and customer-facing teams – making sure that our customers’ feedback is heard and their needs met. Now, we’re looking for someone who will lead our team and help us share our voice and opinions in the organization. We’re looking for the Head of Customer Success.

As a team, we honor trust, transparency, and honesty. We value open feedback, creativity, and argument-based discussions. We’ve got a great flow and a unique “all for one, one for all” vibe. All of that requires a special environment. Control, micromanagement, and hierarchical relations don’t feel like supportive conditions so if it’s your management philosophy we probably won’t fit each other.

We live and breathe customer success philosophy – we share good practices during our Customer Success Cafe initiative. And we have lots of ideas in our heads waiting to be put into practice. Meet us and feel the spirit that drives us every day!

These are the challenges waiting for you:


To face them and succeed, you’ll definitely need:


You should also:


What can you expect from us?