🤓 Junior Customer Success Specialist
2 250 - 3 250 PLN brutto
🌍 rspective | Porcelanowa 23, Katowice🖥 http://www.rspective.com
Voucherify is a rapidly growing SaaS company that provides promotion infrastructure for digital teams to power coupon, referral, and loyalty marketing campaigns. With our “API-first” platform, we are making it easier for companies to integrate personalized promotions throughout the whole shopper journey - helping our customers increase acquisition and retention rates without the burden of complex software development.
Voucherify was born at rspective, a pragmatic & experienced software house who helped to build dozens of e-commerce, CRM & marketing automation software platforms for fast-growing tech companies around the world.
We’re a fun team of 30 people based out of Berlin, Genua, Taipei, and our HQ in old Porcelain Factory in Katowice - the heart of Silesian creative and tech scene.
About the role
We are looking for aspiring talent (student or fresh graduate) to join our team on a full-time or part-time basis, perfect for complementing your related field of studies. This role is based in our lovely office in Katowice; however, we offer remote working hours too 🏡
As a Customer Success Team member, you will support our product and marketing team in:
- Helping our customers and leads with email (primarily) and phone support, including product demos
- Collaborating with product and marketing teams to deliver accurate and up-to-date product documentatio
- Creating text and video tutorials for our help center
- Running product and content newsletters
- Supporting and engaging our community members
- Can-do attitude
- Excellent spoken and written English
- Attention to detail
- SEO experience is a plus
- Knowledge in the software development process is even a bigger plus
We believe in continual learning, fun and respectful environment, room for creativity and taking ownership of projects. Join our growth environment and enjoy:
- An opportunity to work in an international environment with clients from all over the world
- Flexible working hours and remote work policy
- Productive working environment with the latest MacBook
- Medicover (extra medical care) or Multisport (sports benefit card)
- Team events - weekly sports activities, outdoor getaways, and bar hopping on Mariacka St.
- A loft-style office in an old porcelain factory in Katowice, with table soccer, bouldering wall, and table tennis
- A weekly free lunch
- As much good coffee as you can handle, also fresh fruits, snacks, and drinks
- Take a break and pat a pup, we are a dog-friendly office