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🤓 Head of Customer Onboarding - Remote

3 000 - 6 000 EUR netto

🌍 SiPM | Rynek, Kraków

🖥 https://procurement-academy.com/

#onboarding, #saas, #elearning

About the SiPM - Procurement, Supply Chain and Sales Academies

Our company was founded in 2011 when an experienced group of international procurement leaders noticed a lack of practical-based education made by professionals with hands-on, real-world experience.

 With more and more education being digitized and going online, we noticed a growing need in the market to provide eLearning for corporate procurement and supply chain teams. We embarked on creating a digital academy that provides corporate employees high-impact and personalized learning journeys. Our courses were created with the unique goal of improving core skills for their role – efficiency, resourcefulness, and overall performance.

After nearly a decade of operation, we have educated employees from both large companies to corporations, becoming the global standard for effective procurement and supply chain training. We have a worldwide presence with offices in the US, Europe, Middle East, and China.

We have grown rapidly with a strong team and over 200 blue-chip clients. In 2020 we took another giant step forward when we acquired an important partner – Levine Leichtman Capital Partners. LLC is a middle-market private equity firm with a 36-year track record of successfully investing across various targeted sectors, especially education.

About the Role

We are looking for a Client Onboarding Manager who will lead our onboarding efforts.  We are a highly successful enterprise eLearning company in the growth stage. The successful hire will be responsible for providing guidance and leadership to our Onboarding team while being proactive and “hands-on” in our day to day efforts.  

You will own the critical early phase of the customer lifecycle, onboarding SiPM's new clients, and working with Account Managers and Platform Configuration Specialists to deliver great results. You will be responsible for rapidly understanding each client's business requirements and driving them to realize a fast time-to-value from their investment in eLearning as efficiently as possible. Your focus will be particularly on SiPM's largest enterprise and global customers, with programs and implementations happening concurrently in multiple client business units and geographies. You will own the whole process and manage our distributed Onboarding Team.

To be considered for this position, you will need to have proven experience in new customer onboarding in growing technology, license-based company. High competency in project and stakeholder management is essential.  Past successful experience with working in an eLearning company and Procurement or Supply Chain exposure gives extra consideration.

This is a 100% remote position, however, it might require occasional travel to meet with important customers once the world comes back to normal. 

Core Objectives


Experience & Skills required


Personality


 Nice to have:


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