🤓 Implementation Manager
🌍 User.com | ul. Kolejowa 5/7, Warszawa🖥 http://www.user.com
#B2B, #Manager, #Implementation
User.com is a marketing automation platform which serves millions of users using stable, innovative technologies. We help marketers and entrepreneurs around the world face many interesting challenges every day and we learn from every one of them.
Miejsce pracy: Warszawa
What we’re looking for:
The job of the Customer Success is to ensure smooth onboarding of new customers and continued customer satisfaction. In addition to hosting planned customer assistance sessions, Customer Success Consultants handle a significant amount of incoming correspondence to make sure customers are always taken care of. Our ideal candidate wants to work on solving challenging problems with other smart people. To work with us you have to be willing to learn new things, fast, every day.
The support of a great, friendly team - we will teach you everything :) !
The position involves:
- working with customers to successfully implement our services
- educating our Customers on how to use our platform to build successful businesses
- responding to questions from our Customers by chat, email and video calls
- analyzing requirements, monitoring, managing and resolving issues
- influencing the shape of our product by conveying client requirements to the product team.
You are a great match for this position if you:
- have an excellent command of English in writing and in speaking,
- have experience in on-line marketing (email, landing pages, Google Analytics, Google Tag Manager)
- have some previous experience in a troubleshooting environment,
- know how to listen, understand and help our clients achieve their business goals,
- have strong communication and collaboration skills, curiosity, and eagerness to learn,
- can demonstrate a real interest in helping a high volume of both technical and non-technical customers.
- some experience in Marketing Automation industry will be additional advantage
What we offer:
- work in a highly motivated team, building a global product,
- all tools, books and online courses you need to be better at what you do,
- subsidized FitProfit gym card and private healthcare,
- Mac or PC laptop.