Collections Specialist with Dutch and English (Collections Support Processor)

Job Description

WHO WE ARE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations  drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

THE WORK

As a Collections Specialist in the Order To Cash Department you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area. Your main tasks will be related to: 

• Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits,
• Billing customers,
• Forecasting overdue payments and offering insights into customer payment behavior,
• Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases,
• Communicating with customers via phone and email to address overdue invoices,
• Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes,
• Collaborating with internal teams to resolve customer issues and supporting colleagues when needed,
• Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team,
• Acting as a point of contact for new joiners, helping with knowledge transfer and learning,
• Serving as SMEs to the less experienced team members.

Qualifications

What's in it for you: 

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed. 
• Access continuous learning opportunities. 
• Work on projects for international clients, expanding your skills set. 

HERE’S WHAT YOU’LL NEED 

• Very good English and Dutch language skills (minimum B2 level) 
• Experience in customer service, collections / accounts receivable processes. 
• Ability to thrive in a dynamic and fast-paced environment 
• Proven experience in the field of finance or in customer service. 
• Ability to work independently and manage more complex cases 
• Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers) 
• Familiarity with Microsoft Office tools 
• Ability to work in a hybrid mode (50/50) with the office located on Przyokopowa Street, Warsaw 

BONUS POINTS IF YOU HAVE: 

• Experience in transition 
• Knowledge of SAP or ServiceNow 
• A degree in finance or a related field. 

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application. 

WHAT WE OFFER

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly  dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy