Account Manager

Join Admind Branding & Communications, the largest global branding agency in Poland. As a certified B Corp, our mission is to craft branding experiences that not only transform an organization but change its impact in the world for the better.

Work with more than 200 creative experts from over 15 countries located in Kraków, Amsterdam, Odesa, Bangkok, and Zürich. Being a part of Admind, you will belong to an international community of professionals specialized in design and branding strategy, where diversity, equity and inclusion are firmly advocated.

You will also have the opportunity to help us, through conscious branding, become a force for good and increase our impact on the environment, employees, and society – things we care about.

About the role:

We are looking for a relationship building-oriented Account Manager whose primary goal is the growth of revenues, client retention, and satisfaction. As a part of the Account Management team, you will act as a long-term ally and, hopefully, a trusted consultant for our existing and potential clients. By constantly learning what the clients’ needs are, you will help them in developing mutual business opportunities.

What you will do:

• Be the first point of contact for the clients, build strong relationships with them. Communicate client’s feedback, needs and expectations to the internal teams
• Collaborate with clients to understand their business goals and develop strategic plans that align with both the client’s goals and the agency’s capabilities
• Coordinate and manage the execution of the projects (branding, rebranding, marketing campaigns, print, digital, events), ensuring tasks are completed on time and within budget
• Be responsible for the budget: prepare and negotiate cost estimates and deliver regular sales reports, monitor open purchase orders and remaining budgets, and consistently track progress
• Be responsible for the ongoing and meticulous updating of data within the available work tools
• Proactively create and identify opportunities for upselling and expanding services to current clients
• Address any issues or concerns raised by the clients promptly, work with the internal team to resolve these problems and ensure client satisfaction
• Collaborate closely with the Account Supervisor to achieve the business unit's goals

We look forward to working together if:

• You have 4 years of experience as an Account Manager or a Client Partner in creative, branding, advertisement, or similar agencies
• You have experience of working in an international environment with corporate clients
• You have a proven track record of achieving targets and driving revenue growth within a client service or agency environment
• You are proficient in preparing cost estimates and budgeting reports
• You have excellent organizational, presentation, strategic planning, budget management and problem solving skills
• You are detail-oriented and demonstrate a strong sense of ownership over the clients entrusted to you
• You are a strong negotiator and a great communicator with an aptitude for building professional relationships
• You are fluent in English (level C1)

We offer you:

• Healthy lifestyle (if you want it) - life insurance, private health care, multisport card, Ask Henry (employee personal assistant)
• Work-life balance - flexible working hours and remote work make life easier
• Company lunches - lunch twice a week in our office, because shared meals taste better
• Integration activities and company events - all work and no play makes Jack a dull boy :)
• Employment stability - work in an international company with 14 years of experience and a leading position on the market
• Transparency - a transparent salary range at all levels & clear raise and promotion opportunities
• International working environment - diversity makes us who we are