Customer Happiness Contributor - Temporary Assignment (3 months) with start ASAP

What we do

Aion Bank is a fully regulated European bank and credit institution that combines Vodeno’s proprietary, private blockchain-based platform with its ECB banking license, balance sheet and regulatory and compliance expertise to offer a comprehensive suite of embedded banking products. 

Aion has a track record of delivering fully compliant embedded banking solutions to retailers, eCom/marketplaces, banks/neobanks and fintechs, creating a better customer experience that drives conversion, increases engagement and fosters loyalty. 

Aion Bank is currently active in Belgium, Germany, Poland and Sweden, including a  retail business in both Belgium and Poland. 

Our biggest strength is our people - a group of highly intelligent, creative, result-driven and ambitious individuals who always rise to the challenge. Together, we create a positive, energetic and fast-paced work environment. We stay professional in getting things done, but remember not to leave our passion and fun behind.

We are currently looking for a Customer Happiness Contributor ready to help us in the peak season for up to 3 months assignment. 

What you will be doing

Your main task will be to process seizure requests via the Ognivo. Ognivo is a system which enables efficient and secure online communication between banks and entities authorised to obtain information covered by banking secrecy and professional secrecy. 

We will provide you with the necessary training. 

Skills you should have 

• Some experience of work ideally in banking environment  
• Willingness to work from our office at least once a week
• Ability to communicate in Polish and English 
• Accountability and attention to details is a must

We are looking for someone who is available to start quickly

What we offer

• You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies. 
• We have beautiful office space available for you in Powiśle with convenient commute options by public transport and by bike. 
• When you come to the office you can count on healthy lunches and snacks throughout the day. 

Our process 

We keep our recruiting process simple. 

Step 1: Talk with the Lead Recruiter

Step 2: Meet with your future Manager to deep dive on the role and our work environment for final decision 

Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!