Customer Happiness Specialist with English

What we do?

Aion Bank is a fully regulated European bank and credit institution that combines Vodeno’s proprietary, private blockchain-based platform with its ECB banking license, balance sheet and regulatory and compliance expertise to offer a comprehensive suite of embedded banking products. 

Aion has a track record of delivering fully compliant embedded banking solutions to retailers, eCom/marketplaces, banks/neobanks and fintechs, creating a better customer experience that drives conversion, increases engagement and fosters loyalty. 

Aion Bank is currently active in Belgium, Germany, Poland and Sweden, including a retail business in both Belgium and Poland. 

Our biggest strength is our people - a group of highly intelligent, creative, result-driven and ambitious individuals who always rise to the challenge. Together, we create a positive, energetic and fast-paced work environment. We stay professional in getting things done, but remember not to leave our passion and fun behind.

We are currently looking for a Customer Happiness Specialist ready to join our adventure and share our ambition. 

What you will be doing?

• As a Customer Happiness Specialist you will be responsible for delivering risk-free, customer service operations in an omnichannel environment 
• Your main tasks will include handling incoming enquiries from customers arriving mainly over chat or email, or reaching out to customers over the phone to assist them in a timely manner
• Being the first point of contact, you’ll be an essential part of the team and you will be accountable for ensuring that customer requests are being handled professionally and with the utmost care
• Your main responsibility will also be understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
• What's more, you will report timely and accurately on a team and an individual level

Skills you should have

• You’re the right person for this position if you are proficient in spoken and written English as well as Polish
• Experience in working in financial institutions
• An empathetic person who is an excellent communicator, open-minded and able to adjust to an agile environment. A “can-do” attitude is very important for us
• Someone with a passion for customer service and succeeding as a team to exceed customer expectations every day
• A proactive approach to daily tasks and providing the best solutions to all customers is highly appreciated
• A nice-to-have would be if you have work experience in a customer-facing role
• Knowledge of the Ognivo system is a plus
• Availability to work a minimum of one day a week in our Warsaw office

What we offer

You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.

Unless limited by banking regulations we offer a flexible form of contract.

You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.If your role permits, we also offer flexible work location: home/office — according to your preference. 

You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package. 

We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support. 

We co-sponsor your Multisport card and cover 50% of its cost.

You will work on computer equipment that delivers the best user experience — Apple MacBook.

We have a beautiful space in Warsaw with convenient commute options by public transport and by bike and offer healthy snacks and lunches.

Our process

We keep our recruiting process simple. 

Step 1: Talk with one of our Recruiters about your to date experiences and ambitions

Step 2: Meet with your future Team Manager to deep dive on the role specifics and our work environment

Our note to you

At Aion, we embrace diversity in all of its forms and nurture an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of opening new opportunities to businesses and people.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

About us

Read more about what we do on our website.