Payments Operational Contributor - Investigation area

What we do?

Aion Bank is a fully regulated European bank and credit institution, combining Vodeno’s cutting-edge, private blockchain-based platform with its ECB banking license, strong balance sheet, and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions, enabling businesses to seamlessly integrate financial services into their offerings.

As part of the UniCredit Group, Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodeno's existing Banking-as-a-Service (BaaS) offering across key European markets, including Germany and Poland, will see the bank embed its services - ranging from account access and deposits to lending, payments and loyalty programs - directly into non-banking digital platforms, facilitating seamless customer experiences.

At Aion Bank, our biggest strength is our people—a team of highly intelligent, creative, and ambitious professionals who thrive in a fast-paced, innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.

We are currently looking for a Payments Operational Contributor - Investigation area ready to join our adventure, share our ambition and help shape the future of digital banking.

What you will be doing?

1. You will handle complaints and inquiries
2. You will monitor and process payment inquiries and complaints
3. You will analyze reported complaints and determine the cause of the problem
4. You will handle complaints and inquiries in SWIFT and Ognivo systems
5. You will consider complaints and inquiries and make decisions based on collected information and documents
6. You will prepare responses to complaints
7. You will provide operational service for domestic and foreign payments
8. You will support payment systems: SWIFT, SEPA, ELIXIR, SORBNET
9. You will support the reconciliation process of Nostro accounts and general ledger accounts
10. You will assist in payment projects
11. You will cooperate with other organizational teams of the Bank
12. You will propose initiatives to eliminate the causes of complaints
13. You will handle complaints and inquiries in the Jira application in a timely manner

Skills you should have

1. Minimum 2 years of experience in a Bank
2. A university degree
3. Basic knowledge of payment product processes
4. Developed skills in the area of interpersonal communication
5. Decision-making skills
6. Good work organization and efficient setting of priorities
7. Initiative and independence in action
8. Openness to contact with the client, empathy
9. Ability to work in a team and under time pressure
10. English - minimum B2 level
11. Fluency in Polish
12. Advanced knowledge of Microsoft Office and Google suite

What we offer

You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.

Unless limited by banking regulations we offer a flexible form of contract.

You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.

If your role permits, we also offer flexible work location: home/office — according to your preference.

You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package.

We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support.

Aion bank account without fee.

We co-sponsor your Multisport card and cover 50% of its cost.

You will work on computer equipment that delivers the best user experience — Apple MacBook.

If you feel like working from the office, we have beautiful space available for you in Brussels and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day.

Our process

We keep our recruiting process simple.

Step 1: Talk with one of our Recruiters about your to date experiences and ambitions

Step 2: Meet with your future Team Manager to deep dive on the role specifics and our work environment

Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!