IT Support Specialist

Hybrid: 2-3 times a week working from the office

Altimetrik is a digital business enablement company. We deliver bite-size outcomes as organizations scale digitalization to accelerate revenue growth without disrupting ongoing business operations. Our practitioners and agile engineering teams create solutions that drive transformation and achieve business goals. With offices across the globe and 4000+ energized practitioners, Altimetrik partners with Fortune 500 and mid-size companies alike to enhance their agility, empowerment, and success.   

We are looking for Junior IT Support Specialist that will join our team in Altimetrik Poland for office in Kraków. 

Experience: 

• 1-2 years of experience in a helpdesk or IT support role or equivalent internship experience in IT support or customer service 

• Basic familiarity with IT support processes and troubleshooting for both software and hardware issues. 

• High school diploma in IT-related fields (e.g., Computer Science, Telecommunications, or equivalent) required, or bachelor's degree in engineering or similar IT-related discipline. 

Responsibilities: 

• Taking care of employees' computer and telephone equipment 

• Building and maintaining positive relationships with users 

• Providing top-notch internal support for 100+ employees 

• Supporting in the diagnosis and resolving technical issues 

• Supporting for purchasing processes related to IT equipment 

• Reporting equipment issues, monitoring the complaint process 

• Working on improving the IT onboarding process 

• Implementing of equipment inventory solutions 

• Managing equipment in remote work 

• Work with the ServiceDesk system or similar solutions 

Must Haves: 

• Strong problem-solving skills and a proactive approach to issue resolution. 

• English language proficiency at B2/C1 level to communicate effectively with international teams and users. 

• Basic understanding of common operating systems (Windows and MacOS) and user environments. 

Nice to have 

• Sharepoint basic knowledge (creating pages, lists, changing priviledges) 

• Power Automate 

Tech Stack: 

• Windows 

• MacOS 

• Active Directory 

• Service Desk system  

• Microsoft Office 365 

Soft Skills: 

• Strong communication skills with the ability to listen and respond to user issues effectively. 

• Customer-focused approach to ensure users feel supported and valued. 

• Ability to work under pressure and manage time efficiently to handle multiple support requests. 

• Teamwork skills with the capacity to collaborate and share knowledge with colleagues.