Claims Specialist with Turkish

Location: Kraków
Office attendance: 2/3 days per week in the office
Contract of employment: full-time
Level: Mid/ Senior
Recruitment process: online 
 
About your future employer:
Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and America.
They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.

 Claims & Returns Specialist with Turkish 

We are looking for a detail-oriented and communicative professional to join the team responsible for handling claims and returns processes. In this role, you will work closely with customers and internal departments to ensure accurate processing, analysis, and resolution of disputes.

 
Responsibilities:

• Analyze and clarify claims and returns disputes in cooperation with customers and internal departments (sales, logistics, finance)

• Ensure accurate and timely registration of claims and returns in the ERP system

• Contact customers and sales teams to resolve claims-related issues

• Monitor, report, and analyze claims and returns based on customer specifics and business needs

• Issue retrospective corrections in line with contractual agreements

• Maintain accurate records of retrospective settlements, including contract verification

• Support projects related to system improvements and processes within sales, customer service, and logistics areas

Qualifications:

• University degree

• Proficiency in English and Turkish (both written and spoken)

• Minimum 1 year of experience in a similar role (e.g. claims, customer service, finance operations), prefereably in shared service enviroment

• Very good communication and interpersonal skills

• Strong analytical mindset

• Basic knowledge of accounting principles

• Advanced knowledge of MS Office (especially Excel)

• High level of accuracy and attention to detail

• Ability to build relationships and work effectively with stakeholders

We offer:

• Comprehensive training to ensure success in your role

• Technical or managerial career path (everyone can develop their leadership skills)

• Be a part of a truly awesome team in a well - located office in Kraków

• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas

• Life insurance

• Private medical care

• Flexible working hours

• Great atmosphere and comfortable working conditions

• Stable job and cooperation with friendly and high qualified team

• Soft skills development

• Integration events

• International team and non-corporate work enviroment

Recruitment proces:

• Short interview with Antal Consultant

• Interview with HR

• Interview with HR & Hiring Manager

• Employment

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.