Customer Service Representative with Latvian

Responsibilities

• Provides excellent customer service to support them in building a successful company business

• Handles enquiries and requests, Customers and Prospects via different communication channels in direct conversations and in writing

• Receives, documents, and responds to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)

• Supports users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department

• Contributes to projects in various departments outside of regular responsibilities

• Directs unresolved requests and enquiries to further support levels and to other departments

• Protects personal database and applies legal requirements in regard to personal data protection

• Generates innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value

• Assists other team members to leverage and develop their capabilities

• Contributes to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards

Our requirements

• Enthusiastic, communicative people that are willing to support our customers

• Latvian language at C1/C2 level is a must, together with English at minimum B2 level

• Excellent knowledge of additional European language

• Not afraid of facing new challenges or opportunities

• With an enthusiastic approach to teamwork and focus on internal and external customers

• Knowledge of MS Office applications, especially Excel and PowerPoint is needed

• Previous working experience would be an asset for us

• Consistently meeting or exceeding established quality standards

What we offer

• Hybrid Work model (3 days from office)

• Private medical care in LuxMed Group

• MyBenefit Cafeteria Platform (with Multisport card available)

• Group Life Insurance

• Additional day off for your Birthday

• Additional two days off per year for voluntary activities of your choice

• Employee discount,

• Annual Bonus depending on the yearly company and individual performance

• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform

• Possibility of growth inside of organization

• International team environment

• Numerous company events and office initiatives

• Family atmosphere with no formal dress code

• Attractive office location

Check out other interesting jobs on: https://en.antal.pl/candidates