Customer Service Specialist with French

Form of employment: UoP

Start of work: Immediately

Work model: Hybrid

Customer Service Specialist with French

My client is a leading global manufacturer of innovative packaging solutions across various industries, focusing on sustainability and high-quality products. They operate internationally, offering advanced, customizable solutions tailored to client needs. Their commitment is to delivering reliable and eco-friendly packaging that supports both product protection and customer satisfaction.

Key responsibilities:

• Effective communication skills – Ability to provide clear and timely written and verbal communication with internal and external customers.
• Relationship management – Establish and maintain positive working relationships with customers and internal departments, acting as the central contact for assigned customers.
• Order management and accuracy – Experience in managing high volumes of orders, ensuring accurate and prompt entry into systems like SAP, and following orders through invoicing.
• Problem-solving and complaint resolution – Handle customer complaints, billing issues, and service problems, ensuring appropriate corrective actions are taken.
• Negotiation and coordination – Ability to negotiate with Planning and Distribution teams to ensure product availability, expedite shipments, and manage backorders.
• Customer-focused mindset – Take full ownership of customer service, remaining customer-oriented at all times while ensuring their satisfaction.

Qualifications:

• Bachelor’s degree or equivalent work experience.
• Fluent in French and English.
• Manufacturing industry or B2B experience strongly preferred.
• SAP experience preferred.
• Salesforce knowledge is an asset.
• Strong communication skills.
• Analytical and problem solving skills with high attention to detail.

We offer:

• Flexible working hours & hybrid model 
• Private medical insurance 
• Multikafeteria system 
• Additional days off 
• Career development and training 

What will you gain by applying to Antal's offer?

Once your application is successfully reviewed (you are invited to the process), you will receive support from a Consultant who will maintain regular contact with you (via email or phone), assist you in preparing for the interview with your potential employer, and ensure the quality of the recruitment process you are currently involved in.

Who are we?

We are a leader in the recruitment of specialists and managers, as well as HR consulting. The brand operates in 35 countries and has been present in Poland since 1996. Over this time, we have helped build many candidates' careers through a flexible and comprehensive approach to all recruitment processes. Antal consists of over 130 professional recruitment consultants, who are not only effective recruiters but also qualified advisors, specializing in both their chosen sectors and specific roles.