Junior HR Operations Analyst with Dutch

Location: WarszawaOffice attendance: 3-4 days per week in the officeType of contract: Employment contract – initially 6 months (with possibility of extension)Recruitment process: Online

About your future employer:

Our client is a global organization operating across multiple consumer goods sectors, recognized for its strong values, well-known brands, and long-term approach to sustainable growth.

Junior HR Operations Analyst with Dutch

We are looking for an HR Operations Analyst to join our HR Services team. This role combines Contact Center, Back Office, and Front Office activities and focuses on handling high-volume, repeatable HR inquiries via calls, tickets, and chat.

Responsibilities:

• Resolve HR-related inquiries via ServiceNow and Workday (tickets, calls, chat)

• Support employees, managers, and HR Business Partners with HR programs, policies, processes, and systems

• Guide users on how to use HR systems and promote self-service

• Work according to SLA and CSAT targets, minimize escalations

• Prioritize and manage a high volume of cases, calls, and chats

• Monitor case progress and provide regular status updates or workarounds

• Collaborate with team members to resolve cases and meet performance metrics

• Maintain and update operational and process documentation

• Identify root causes of escalated issues (including cases handled by Junior Analysts)

• Ensure data confidentiality and compliance with GDPR

Qualifications:

• Experience in HR Shared Services or Call Center / Customer Support / Ticketing

• Bachelor’s degree or equivalent (HR, Business, Communications – preferred)

• Knowledge of Dutch & English & Polish

• Strong verbal and written communication skills

• Experience working in a process-driven environment

• Ability to work with HR systems (Workday and ServiceNow are a strong plus)

• Comfortable managing a high workload, multitasking, and meeting SLAs

• Customer-focused mindset with high attention to service quality

• Well-organized, stress-resistant, and detail-oriented

• Ability to follow standard procedures consistently

• Ability to work effectively in a fast-paced environment

• High level of discretion when handling confidential and sensitive data

• Ability to handle straightforward issues using standard processes with moderate supervision

We offer:

• Be a part of a truly awesome team in a well - located office in Warsaw

• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas

• Private medical care

• Mulitsport card 

• Flexible working hours

• Great atmosphere and comfortable working conditions

• Integration events

• International team and non-corporate work enviroment

Recruitment proces:

1. Initial interview with Antal Consultant

2. HR interview (client side)

3. Hiring Manager interview

4. Offer

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.