Location: Kraków
Office attendance: 2/3 days per week in the office
Contract of employment: full-time
Recruitment process: online
About your future employer:
Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and America.
They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.
Supply Chain Team Leader with Turkish
We are looking for an experienced leader to manage and develop an international Customer Service team operating within the Supply Chain environment of a global Service Delivery Center. This role combines people management, operational coordination, and customer service excellence, with a strong focus on collaboration across Supply Chain functions and delivering high-quality support to different markets.
As a Team Leader, you will be responsible for overseeing daily customer service operations, supporting order management activities, driving process improvements, and ensuring effective cooperation between customers, internal stakeholders, and Supply Chain teams.
Responsibilities:
- Lead, motivate, and develop an international Customer Service team within the Supply Chain area
- Oversee daily operations and ensure high-quality customer support across multiple markets
- Coordinate customer service activities related to order management, deliveries, and issue resolution
- Cooperate closely with Supply Chain, Logistics, Planning, and other business stakeholders
- Monitor team performance, KPIs, and service levels to ensure operational excellence
- Act as the main escalation point for operational and customer-related issues
- Organize workload, prioritize tasks, and ensure deadlines and service standards are met
- Train, coach, and support team members in their professional development
- Conduct regular performance reviews and provide constructive feedback
- Identify process gaps and drive continuous improvement initiatives
- Support standardization and optimization of Customer Service and Supply Chain processes
- Participate in stakeholder meetings and contribute to operational decision-making
- Build a positive, collaborative, and performance-oriented team environment
Qualifications:
- University degree in Business, Economics, Supply Chain, Logistics, Finance, or a related field
- Minimum 2-3 years of experience in team management within Customer Service, Supply Chain, Order Management, or a related area
- Previous experience in FMCG/CPG or other fast-paced international environment will be an advantage
- Fluency in English and Turkish (written and spoken)
- Good understanding of Customer Service and Supply Chain processes
- Experience in managing customer relationships and operational escalations
- Strong leadership, communication, and stakeholder management skills
- Ability to work effectively under pressure and in a dynamic environment
- Good analytical and problem-solving skills
- Proficiency in MS Office; experience with ERP systems (e.g. SAP) will be an asset
- Experience in process improvement methodologies (Lean, Continuous Improvement, etc.) is a plus
We offer:
- Comprehensive training to ensure success in your role
- Technical or managerial career path (everyone can develop their leadership skills)
- Be a part of a truly awesome team in a well - located office in Kraków
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
- Life insurance
- Private medical care
- Flexible working hours
- Great atmosphere and comfortable working conditions
- Stable job and cooperation with friendly and high qualified team
- Soft skills development
- Integration events
- International team and non-corporate work enviroment
Recruitment proces:
- Short interview with Antal Consultant
- Interview with HR & Hiring Manager
- Interview with Line Manager
- Employment
Why apply for an Antal job offer?
When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.
About Antal
Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.
Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.
Discover our latest job openings: https://en.antal.pl/candidates
Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland