IT Help Desk - night shifts and weekends

Join IT Support Team responsible for providing remote technical assistance via email, phone, and chat in an international environment. We're looking for people who can efficiently diagnose issues, prioritise tickets, and communicate clearly with users.

This is a remote role that includes night shifts (e.g. 10 PM – 6 AM) and rotating weekend shifts.

What you'll do:

🔹 You'll be the first person staff reach out to with IT issues – via phone, chat, or email. Your job is to help them solve problems quickly and clearly

🔹 You’ll support users during night and weekend shifts, helping to keep everything running smoothly outside standard hours

🔹 If something urgent comes in overnight, you’ll respond calmly and effectively – and escalate it when needed, following clear procedures

🔹 You’ll log all tickets in ServiceNow – keeping the notes clear and complete so others can pick up where you left off if needed

🔹 You’ll handle common tech problems – hardware, software, connectivity, account access – and escalate the trickier ones to the technical team

🔹 You’ll keep users informed along the way – tracking progress and making sure they feel supported from start to finish

🔹 You’ll follow simple, well-defined service processes – so that the quality and response times stay consistently high

🔹 You’ll help users with basic questions about M365

🔹 You’ll also update and create knowledge base articles – making it easier for users (and your teammates) to find quick answers

🔹 You’ll support day-to-day tasks like resetting passwords, unlocking accounts, managing access rights, and maintaining user groups in AD, Exchange, DUO, and AirWatch

🔹 You’ll help set up and troubleshoot mobile devices (iOS/Android), both company-owned and BYOD

🔹 You’ll assist with software licensing and installations when needed

🔹 And if there’s an ongoing IT project – you might lend a hand with some of the admin tasks behind the scenes.

Who we're looking for:

🔹 Minimum 3+ years of experience in a similar role (helpdesk, service desk)

🔹 Solid knowledge of Windows 11, MS Office 365, MS Teams, OneDrive, SharePoint

🔹 Ability to troubleshoot network issues (VPN, performance, connectivity)

🔹 Experience with ITSM tools (ideally ServiceNow)

🔹 Proficiency with Active Directory, Exchange, AirWatch, Citrix

🔹 Fluent communication in English and Polish (minimum B2 level)

🔹 Strong interpersonal skills and a user-oriented attitude

🔹 Ability to work independently and collaborate with other teams

🔹 Ability to join us this summer

Nice to have:

⭐ MCP or ITIL certification

What we offer:

✔ Stable, long-term cooperation

✔ Flexible schedule

✔ Work in a friendly, international IT team that values knowledge-sharing

✔ Benefits package

Recruitment Process:

1st Stage: 30-minute HR call: role fit and mutual expectations

2nd Stage: Technical and soft skills interview with the Team Leader

3rd Stage: Final technical interview with the Team Manager

Sounds like a good fit? We'd love to hear from you – please send us your CV in English.

Please note that we’ll only contact selected candidates who meet the requirements.