BACK OFFICE agent with Italian (B2) and English (B2) - social media ninja 🐱👤
TP Poznań
Jesteśmy globalnym liderem w dziedzinie outsourcingu procesów biznesowych (BPO) i nowoczesnej obsługi klienta. Dzięki prawie 500 000 inspirujących, pełnych pasji pracownikom na świecie, którzy mówią w ponad 300 różnych językach oraz naszej globalnej skali działania i lokalnej obecności, codziennie pomagamy największym światowym markom budować doskonałe doświadczenia dla ich klientów. Na polskim rynku funkcjonujemy od 1997 roku, zatrudniając prawie 4000 wyjątkowych osób, obywateli ponad 77 różnych krajów, którzy wspierają naszych klientów w 32 językach. W Teleperformance stawiamy na ludzi – to właśnie oni tworzą nasz sukces!
Wymagane umiejętności
speed typing
język włoski
Computer Skills
język angielski
backoffice
Opis stanowiska
Are you looking for your first professional experience or want to further develop your skills in customer service?
Do you have excellent computer skills and are familiar with social media?
Check details below, send your CV and become a customer support agent for a world-renowned brand!
Your tasks
- Supporting customers of a well-known social media brand
- Answering emails and chat inquiries in Italian
Our requirements ☀️
- Upper intermediate Italian skills (min. B2)
- Upper intermediate English skills (min. B2)
- Availability for 7 days of implementation training on site in Poznań
- Available for a minimum 140 hours and 2 weekends per month
- Excellent computer skills (including speed typing)
What we offer 🤑
- Fully paid implementation training
- Contract of mandate for an indefinite period of time
- Hybrid work (after the training period)
- Hourly rate of 43 PLN gross/hour
- Schedule from Monday to Sunday from between 9AM and 5PM
- Modern office in the center of Poznań with cool rooftop view! (Maraton Office, Królowej Jadwigi 43, Poznań)
What more can you get? 🧐
- MyBenefit platform access (you can exchange points for Multisport card, LuxMed healthcare or codes for other services such as shopping, travel, massage or food and many more)
- Provision for top performing agents
- Cooperation in a friendly, innovative and multinational environment giving you the opportunity to improve your language and personal skills
- Opportunity for development within the structures of our company
Recruitment process
- Initial phone interview – we want to get to know you better!
- English and Italian verification – spoken and written
- Online interview with recruitment representative and Team Manager – during the meeting we’ll ask you some questions, take an online speed typing test and tell you more about how the project works on a daily basis.
- You will receive a call within 2 days after the interview – we contact candidates regardless of the final decision.
Brutto miesięcznie - UZ
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