HR Specialist

🎮 Join Aristocrat — Where the Power of Play Creates Happiness

At Aristocrat, creating happiness through the power of play is more than a mission—it’s our passion. As a global leader in gaming, we’re powered by innovation, world-class content, and extraordinary people. By joining our People & Culture Service Operations team, you’ll help shape meaningful employee experiences across the company.

We’re looking for an HR Specialist for a 6-month fixed-term contract, with the possibility of extension. In this role, you’ll support HR inquiries, execute transactions with precision, and ensure smooth day-to-day operations within the People & Culture function.

⭐ What You’ll Do

• Deliver outstanding customer support when addressing advanced and intricate questions from employees, business partners, and managers through email, chat, phone, or ticketing systems

• Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems

• Apply a case tool to capture all inquiries, customer information, case data, and updates, and communicate resolutions or raise issues as needed

• Maintain acute knowledge from operating within a P&C Tier 1 customer care environment, managing local benefits, talent acquisition, and Workday data processes and policies

• Perform employee data maintenance, including mass EIB loads into the Workday system, and validate business process data mapping

• Act as a point of contact for Tier 1, using the case tool for comprehensive inquiry management

• Perform deep benefit administration transactions, consult with employees, engage internal collaborators like payroll, and work with third-party vendors to ensure compliance

• Handle executive requests, elevated inquiries, and blocking issues timely and accurately

• Support recruiters and candidates directly, performing all recruiting administration transactions

• Effectively communicate HR policies and programs, and explain sophisticated subjects

• Manage workload efficiently to fulfill commitments within established service level agreements (SLAs)

🎓 What We’re Looking For

• Bachelor’s Degree in IT, Business, or a related field, or equivalent work experience

• Over 2 years of experience in a P&C or HR contact center/shared services setting, handling inquiries and transactions across various HR functions

• Over 2 years of experience with Workday HCM, EIB mass load, and reporting

• Genuine interest in working within an HR or People & Culture operations team

• Enthusiasm for outstanding customer care, adaptable and flexible

• Excellent verbal and written communication skills in English

• Ability to multitask and work efficiently in a fast-paced, changing environment

• Ability to handle sensitive and confidential employee data

• Capability to work independently under general direction

• Proficiency in applying knowledge guide materials for research and inquiries

🎁 What We Offer

• Employment contract (UoP) for 6 months with the possibility of extension

• Hybrid work model: 3 days per week in the office

• 20/26 days of paid annual leave

• Private health insurance

• Life insurance

• Med Card: discounts on prescription medicines

• Lunch card – 200 PLN monthly

• Wellness card – 270 PLN monthly

• Refund for glasses

• 1,000 PLN bonus for taking at least two consecutive weeks of annual leave

• Additional special leave days, including wellbeing days and “calendar gap” days

• Birthday leave – enjoy an extra day off on your special day

• Christmas break – office closed between Christmas and New Year.