HR Specialist with Spanish

At Aristocrat, we believe that creating happiness in life through the power of play is more than a mission—it's our passion 🎉. As a global leader in gaming, we take pride in our innovative technology, world-class content, and outstanding team. Joining our People & Culture Service Operations team means you will be key in crafting the experiences of our valued employees and essential to our company’s success.

This role follows a hybrid model 🏢💻, requiring three days per week in our Krakow office (Unity Centre).

What you'll do

• Deliver outstanding customer support when addressing advanced and intricate questions from employees, business partners, and managers through email, chat, phone, or ticketing systems

• Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems

• Apply a case tool to capture all inquiries, customer information, case data, and updates, and communicate resolutions or raise issues as needed

• Maintain acute knowledge from operating within a P&C Tier 1 customer care environment, managing local benefits, talent acquisition, and Workday data processes and policies

• Perform employee data maintenance, including mass EIB loads into the Workday system, and validate business process data mapping

• Act as a point of contact for Tier 1, using the case tool for comprehensive inquiry management

• Perform benefit administration transactions, consult with employees, engage internal collaborators like payroll, and work with third-party vendors to ensure compliance

• Handle executive requests, elevated inquiries, and blocking issues timely and accurately

• Support recruiters and candidates directly, performing all recruiting administration transactions

• Effectively communicate HR policies and programs, and explain sophisticated subjects

• Manage workload efficiently to fulfill commitments within established service level agreements (SLAs) ⏳

What we're looking for

• Bachelor’s Degree in IT, Business, or a related field 🎓, or equivalent work experience

• Over 2 years of experience in a P&C or HR contact center/shared services setting, handling inquiries and transactions across various HR functions

• Over 2 years of experience with Workday HCM, EIB mass load, and reporting

• Genuine interest in working within an HR or People & Culture operations team

• Enthusiasm for outstanding customer care, adaptable and flexible

• Excellent verbal and written communication skills in English 🇬🇧 and Spanish 🇪🇸

• Ability to multitask and work efficiently in a fast-paced, changing environment

• Ability to handle sensitive and confidential employee data 🔒

• Capability to work independently under general direction

• Proficiency in applying knowledge guide materials for research and inquiries.