Account Manager (E-commerce)

Account Manager (E-commerce)

Location: Warsaw/Poznań hybrid

Company description: 

Assembly Digital Commerce (ADC) is the E-commerce division of Assembly. We deliver exceptional media and digital commerce tools, services and solutions to accelerate and fuel brand performance in an online world. As ADC, we were built to accelerate and transform digital-first experiences connecting a brand to its consumers anywhere and everywhere they are. With a team of over 2,300 highly-skilled professionals, in 35 markets globally, ADC leverages in-house AI-driven data and technology in both commerce and media to to fuel growth that makes brands perform and drives measurable business outcomes.

As proud member of Stagwell, the challenger network built to Transform Marketing, we are committed to purposeful action, leading the way in social and environmental impact within the agency realm.

brandnewgalaxy.com

Your mission, if you choose to accept it, will be:

• Client Relationship Management – Maintain and develop strong relationships with key clients, acting as the main point of contact.
• e-Merchandising Strategy Execution – Ensure the proper execution of online merchandising strategies across digital platforms.
• Performance Monitoring & Optimization – Analyze key e-commerce metrics, track KPIs, and optimize product listings for better visibility and conversion.
• Cross-Functional Collaboration – Work closely with marketing, sales, and IT teams to enhance digital merchandising efforts.
• Project Management – Oversee e-merchandising campaigns, ensuring timely execution and alignment with client goals.
• Competitor & Market Analysis – Monitor industry trends, competitor activities, and consumer behavior to drive strategic recommendations.
• Issue Resolution – Troubleshoot and resolve client concerns related to online product presentation and performance.
• Reporting & Insights – Provide regular reports and actionable insights to improve e-merchandising effectiveness.

What you’ll need to succeed:

Required:

·      Min. 3 years of experience in the Client Service area

·      Experience in an agency environment (E-commerce, digital, marketing…)

·      Experience in working with global Client

·      Proven team management record

·      Proven income & costs management

·      Knowledge of e-commerce ecosystems

·      Understanding the content creation process

·      Proficiency in English

·      Excellent communication skills

·      Project & time management skills

Desired:

·      Experience in FMCG industry

·      Basic understanding of P&L management

·      Knowledge of German/Italian/French would be an asset

Key challenges to be met in this role:

• Managing Multiple SPOCs & Projects – Balancing priorities and expectations across various spocs and campaigns.
• Keeping Up with E-commerce Trends – Adapting to rapidly changing digital merchandising trends and platform algorithms.
• Cross-Team Coordination – Aligning efforts between marketing, sales, IT, and external stakeholders for seamless execution.
• Data-Driven Decision Making – Interpreting large amounts of data to optimize performance and drive improvements.
• Meeting KPIs & Performance Targets – Achieving sales growth, conversion rates, and engagement metrics under tight deadlines.
• Handling Client Expectations – Managing diverse client needs while delivering high-quality e-merchandising solutions.
• Troubleshooting & Problem-Solving – Quickly resolving technical or operational issues affecting online product performance.

What makes this a great career opportunity?

• Working in E-commerce for one of the biggest clients will give great job experiences and possibilities for self-development
• Working with the best experts in the E-commerce in Europe (and possibly the world!)

Benefits:

·              Hybrid work opportunity (amazing offices in Warsaw or Poznań – 2 days/week)

·              Workation up to 60 days per calendar year on the EU territory

·              Private medical insurance

·              Access to Multisport card (paid fully by the Employee)

·              Employee Referral Program

·              Access to wellbeing platform

·              Access to language learning platform

·              1 additional day of paid leave for volunteering purposes per calendar year

·              Internal and external training opportunities

·              No dress code

Our recruitment process:

1.     Recruiter phone screen

2.     Online interview via MS Teams

3.     Recruitment task (optional)

4.     2nd Interview

Pursuant to Article 24(6) of the Law of 14 June 2024 on the Protection of Whistleblowers, we would like to inform you that Pathfinder23 sp. z o.o. has implemented an Internal Procedure for Reporting Violations of the Law and Follow-up.