Customer Support Agent

AutoBidMaster is a fast-growing online marketplace in the unique segment of the automotive industry – used & salvaged vehicle auctions. For over 15 years, we have been successfully providing our US and global customers with access to online vehicle auctions, and efficiently delivering their vehicles to every major port in the world. We are a passionate and dedicated team composed of 100+ employees worldwide, committed to making AutoBidMaster the greatest place to buy and ship salvaged vehicles while making the industry transparent, innovative & fun.   

AutoBidMaster is on a mission to help our customers give a second life to used cars by simplifying auto auctions for all. We are seeking a proactive and customer-focused Customer Support Agent to join our international logistics team. This individual will primarily be responsible for providing exceptional support to our customers experiencing car shipping issues.  

Responsibilities: 

• Assist customers with on-line questions, issues, website navigation, order tracking via email, phone, chat etc. as needed. 
• Manage customer support by obtaining, analyzing, and verifying customer’s needs. 
• Act as the face of the Company to influence customers to order from us again.   

Requirements: 

• Strong proficiency in both English and Russian 
• Detail-oriented with exceptional organizational skills. 
• Ability to multi-task and prioritize in a fast-paced work environment. 
• Strong problem-solving skills with the ability to think on your feet. 

Benefits:  

• Competitive compensation 
• Working alongside a fast-growing team of professionals from the US and EU, who are setting the new global standard in the automotive industry  
• All the equipment you’ll need to be successful  
• 20 paid days of vacation 
• US public holidays are off — we work according to the US calendar  
• Working hours: 14:00 CET - 23:00 CET 
• Kind Reminder: we employ ONLY via B2B type of contract! 
• Exciting and memorable team-building activities and corporate parties 

If you love logistics and problem-solving, and are passionate about customer service, this is a fantastic opportunity to grow and make a significant impact on our company.