Solutions and Business Development Manager - eCommerce & Retail

Axendi is a fast-growing leader in CX and BPO services, combining 16 years of industry experience with cutting-edge AI solutions. We support renowned Polish and international brands by delivering smart, tech-enabled customer service at scale – with over 1,700 agents, 15 languages, and a proprietary suite of tools.

 As part of the OEX Group, a major player in modern business services across 50+ markets, we are now looking for an experienced and committed professional to join us in a key leadership role.

Solutions and Business Development Manager - eCommerce & Retail

Miejsce pracy: Warszawa

About the role:

The main objective of the position is to design and manage solutions meeting specific clients’ needs and to drive sales of advanced CX services and technologies on international markets in the eCommerce and Retail. In the role you will be the key manager responsible for business development and designing custom solutions for vertical clients by using your unique sector know-how. As a Solutions and Business Development Manager, you must have an outgoing personality as well as an exceptional commitment to actively build the company’s presence on multiple markets. You should also be the leading expert on eCommerce and Retail-specific CX and BPO solutions for Axendi clients and internally. We are searching for a business partner for our clients and internal vertical leader.

Your responsibilities include:

• Design and implement new services, solutions and offer dedicated for eCommerce & Retails

• Own, develop and manage P&L growth within the veritcal

• Develop international business and sales focused on eCommerce & retail vertical

• Generate new business opportunities through active acquisition of leads and identification of client needs

• Own, develop and manage pipeline within the vertical

• Understand and manage customer needs, provide advice and design solutions combining technology, vertical & BPO & CX know-how and delivery expertise

• Supervise formal, financial and legal aspects of cooperation with clients

• Deep know-how supporting company growth in the eCommerce & Retail - advanced industry expertise

• Report results regularly, both qualitatively and quantitatively

• Stay up to date on vertical know-how, trends and best practices, share knowledge within the company

• Coordinate implementation of new projects and manages proper business development

• Represent company at sales meetings and business conferences worldwide

Our requirements for the role include: 

• 3-years+ work experience in a manager position in e-commerce business with international coverage: vertical e-commerce, consumer goods or marketplace - inhouse CX or operational structures, specialized business services provider, start-ups

• Fluency in oral and written English (C1/C2)

• Knowledge of other language at C1/C2 level is nice to have

• Deep sector know-how, understanding of the business specific and effective operational processes design and execution

• Degree qualified

• Fluency in MS Office

• Ability to establish and maintain long-term and partnership business relationships

• Pro-active, results-oriented, quality-oriented

• Maturity and high business awareness

• High level of autonomy and self-discipline

We offer:

• A challenging full-time job with great potential for you to grow and develop your career

• Independence in the implementation of entrusted tasks, real impact on the company policy and standards

• B2B or labour employment with competitive base salary as well as additional benefits and bonuses (quarterly and annually) and provisions based on sales results

• Flexible working hours (Monday to Friday with base nine-to-five)

• A comprehensive onboarding and development program with tailored trainings and workshops

• Attractive benefits package including co-financing of MultiSport card, private medical care (Compensa), and life insurance (UNUM)

• Free foreign language lessons and support for external courses

• Comfortable working conditions in our modern office in Warsaw and full equipment required for the job

• Supportive, international work environment in a fast-growing organization