(Junior) Global IT Service Desk Analyst – German Speaker

You’re an important part of our future. Hopefully, we're also a part of yours! Within the B. Braun Group, the “Global Support Team” is looking for a new team member for the position of “Junior Global IT Service Desk Analyst” for the IT Competence Center in Nowy Tomyśl or Poznań, Poland.

Duties and responsibilities

Respond to incoming calls and web submissions for assistance from and users experiencing technical issues

Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)

Fulfill Service Requests from end users according to defined procedures

Document client issues in our call tracking system

Provide friendly, courteous, and quality communication to all end users throughout the support process

Grow professionally through on-going training activities and continued learning

Collaborate with organization counterparts and department team members to share knowledge and expertise

Identify optimization potential to continuously increase customer satisfaction and Service Desk quality

Professional competencies

Degrees : Educational degree/certificate in an information technology related field will be a plus

Job experience: 1-2 years

-> Technical Skills:

Ability to analyze hardware and/or software problems

Knowledge of computer systems, hardware, software and peripheral equipment

Basic network skills

Personal competencies

-> Language Skills :

Good verbal and written communication skills in English (B2 – upper intermediate)

Very good verbal and written communication skills in German (C1 – Advanced)

-> Soft Skills:

Ability and desire to keep up with changing and emerging technologies that affect the business

Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically

Strong problem solving and analytical skills

Flexibility to work in shifts and on weekends as needed

What we offer

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.

Benefits

Active participation in challenging developmental projects

Open communication at all levels of the hierarchy

Personal and professional development

Stable work in a friendly team

Flexible working hours

Possibility to work in the combined stationary and home-office modes

Free foreign language courses

Training and integration events