Client Success Specialist
Obsługa klienta

Client Success Specialist

BigPicture

Warszawa
Rodzaj pracy
Pełny etat
Doświadczenie
Staż/Junior
Forma zatrudnienia
B2B
Tryb pracy
Praca w pełni zdalna

Wymagane umiejętności

Opis stanowiska

Rekrutacja zdalna
Hi, we’re BigPicture (previously SoftwarePlant) the proud developers of one of the leading project management tools used by over 30 000 teams from companies worldwide. Our products are used by CEOs, Managers, Directors, and Project Managers of companies such as Netflix, NASA, Tesla, Apple, Uber, Samsung, Porsche, Siemens, Intel, Boeing, LG, and many more.

As our Client Success Specialist you’ll be the liaison between our Customers and our Business Teams. Your role will be to present our products, advise, suggest and discuss solutions with our current and potential Customers without sales activities. You’ll also be responsible for co-creating video tutorials and whitepapers, participating in marketing events, monitoring our Customers needs, and close cooperation with our Product Managers and Product Owners when it comes to planning new functionalities of our products.

To achieve success, you will need:

  • Proficient Polish and English language skills (near-native), both written and spoken
  • In-depth knowledge of our products
  • Willingness to conduct training and webinars (experience in this area will be considered a major asset)
  • Client-oriented approach
  • Hands-on attitude and willingness to participate in every aspect of generating business value
  • Team-player attitude

Nice-to-haves

  • German language skills (near-native), both written and spoken 
  • Knowledge of:
    • PPM tools, Jira, and the Atlassian ecosystem
    • Project management methodologies
    • Agile and agile at scale frameworks, in particular Scrum, Scaled Agile Framework
  • Experience in a similar position in a company from the IT sector

How we work:

  • Top-notch hardware: MacBook Pro and high-resolution monitors
  • Ownership and having a real impact on how the company works and how our products are developed
  • Flexible working hours
  • No dress code
  • And you can choose to work remotely or from our modern office in Warsaw with a fully-stocked kitchen: free breakfasts, snacks, tea, coffee, juices, fruits, veggies

Perks and Benefits:

  • Skills development budget, and access to the latest books thanks to our in-house library
  • Various internal knowledge sharing initiatives: tech guilds, workshops, and more
  • Private healthcare
  • Multisport card
  • Incentive Equity Program
  • Plenty of team building events

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