Product Owner/Business Analyst

Billennium is a global technology company with over 20 years of experience, committed to innovation and empowering businesses. As an employer, we offer a supportive, growth-focused environment where collaboration and creativity thrive. Join us to shape the future of technology together!

We are looking for a highly skilled Product Owner/Business Analyst

This role drives the global rollout of an integrated communication ecosystem combining telephony, Salesforce Service Cloud and AI‑powered LLM capabilities. It blends strategic product ownership with deep business analysis, ensuring that complex regional requirements translate into a unified, scalable global solution

What you will do

• Conduct in‑depth business analysis across regions, translating legal, functional and technical requirements into a cohesive global strategy.

• Design end‑to‑end workflows illustrating integrations between telephony platforms (e.g., Genesys), Salesforce Service Cloud and AI/LLM layers.

• Own and prioritize the product backlog, write user stories and define acceptance criteria and Definition of Done.

• Ensure compliance with telephony, data privacy and AI‑related regulations across multiple jurisdictions.

• Prepare SRA, URS and UAT documentation and coordinate validation activities.

• Define and protect the MVP scope, balancing delivery deadlines with user experience and operational needs.

What we are looking for

• 5+ years as a Product Owner or Business Analyst within Salesforce environments.

• Strong understanding of CTI/telephony integrations and call‑flow logic.

• Familiarity with LLM use cases such as transcription, summarization and workflow automation.

• Skilled in process modelling (BPMN/UML) using tools like Lucidchart or Miro.

• Experienced in global stakeholder management and cross‑functional collaboration.

• Comfortable working in Agile frameworks (Scrum/Kanban) with Jira.

Perks and benefits (our offer)

• Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers.

• Flexibility - adaptable working hours and remote/hybrid work options to suit your lifestyle & location.

• Career growth - access opportunities for professional development and learning, including perks related to our official partnerships with global IT giants: Microsoft, AWS, Snowflake, Salesforce & more.

• Global collaboration - work with a diverse, international team.

• Innovative environment - be part of a forward-thinking and growth-oriented workplace.

• Engaging community – Work with passionate professionals and participate in team-building events, hackathons, and CSR initiatives to make an impact beyond work.

• Team-building events including our company tradition (annual company event in Mazury).

• A pleasant surprise to start your journey with us in the form of a welcome pack.

Recruitment process:

• HR call

• Technical Interview

• Interview with the dedicated Client

• Final decision/ Feedback

Sounds interesting? Click "Apply" and have a chance to hear more!