Customer Support Engineer

About UsWe’re Blazity — a team of technology experts building modern, API-first digital products. We partner long-term with our clients, acting as trusted technology advisors and taking full ownership of the solutions we deliver.Our work spans complex web platforms, e-commerce ecosystems, and custom software products, helping organizations scale through continuous optimization, new feature development, and workflow automation.Alongside client work, we build and maintain open-source projects and contribute to the broader technical community.About the RoleWe are looking for a Customer Support Engineer who will become a key contributor in a fast-growing AI/ML ecosystem focused on model monitoring, observability, and responsible AI.You will work closely with cross-functional teams — including engineering, product, and customer stakeholders — to ensure excellent customer experiences with advanced developer-centric AI tools.This role is ideal for someone who enjoys problem-solving, working directly with people, and bridging the gap between customer needs and engineering solutions.

Our requirements

• Strong skills in customer management, communication, and collaboration
• Experience working closely with technical and engineering teams
• Solution-oriented mindset with excellent problem-solving and prioritization
• Basic technical understanding (not at Software Engineer level but comfortable discussing technical topics)
• Ability to communicate clearly with both technical and non-technical stakeholders
• High ownership, accountability, and proactive approach
• Fluent English

• Experience supporting developer tools, APIs, or SaaS products
• Familiarity with ML/AI concepts or platform-level tooling
• Experience with technical documentation or customer onboarding

• Willingness to travel up to 25% of the time (approximately 1 week per month)
• Due to the current geopolitical situation, travel is not expected in the near future, but flexibility will be important long-term

Scope of responsibilities

• Act as the primary point of contact for customers during support and onboarding
• Collaborate with engineering to investigate and resolve customer issues
• Translate customer feedback and needs into actionable insights
• Support troubleshooting and technical problem resolution
• Contribute to improving internal processes and documentation
• Ensure a high-quality customer experience

What we offer

Salary ranges

💼 B2B contract💰 Salary: 120-170 / hour (possible negotiation depending on experience)

Location

🌍 100% remote work from Poland