Boldare is a digital product design and development company and a guide to the digital transformation for forward-looking businesses.  We’ve emerged from combining the power and best qualities of two companies: XSolve, a software development company and Chilid, a high-end web design agency. 

Joining us as a Customer Success Guide means...

• Becoming a member of Customer Success Team responsible for building win-win partnerships with our Clients, ensuring world-class software service standards and maximizing value delivered to the customer through product discovery and product development
• Responding to customer’s product needs in a timely fashion, providing them with relevant and engaging sales materials while working hand in hand with Growth Team
• Conducting introductory calls with potential customers to explain them our holistic approach to product development and to present Boldare’s unique value proposition
• Preparing sales offers for, negotiating contracts with the new customers and upselling Boldare’s services to the current customers
• Collaborating with Scrum Masters to execute innovative yet the most effective customer experience strategies
• Providing exceptional onboarding experience to the new customers
• Building and nurturing relationships with all previous and current customers for maintaining high retention and advocacy results

What do you need to get this position?

• 2+ years of working experience in Business Development, Account Management or other similar customer-oriented roles
• Exceptional communication skills and interpersonal abilities
• Strong negotiations skills focused on successful closing
• Experience in building long-lasting business relationships
• Familiarity with various sales processes
• Hands-on experience with CRM (HubSpot, Salesforce)
• The ability to think outside the box and create new solutions for different business challenges
• Excellent command of written and spoken English (CEFR C1)

• Proven record of working in the software consulting industry
• Sufficient technical knowledge to discuss project related issues with clients
• Experience with agile work environments
• Established professional network in the EU/UK/US markets

What do we offer:

• Joining an amazing and open-minded Business Team, eager to experiment, discover new opportunities and share their best practices
• Lots of opportunities to fully develop your potential - wanna be a mentor, speaker or an event promoter? No one will stop you!
• Consistent growth and full control over your career path
• The real impact on decisions made inside the organization (it’s not an empty word, you’ve got it!)
• Having your mind blown by our Agile Office - every time you enter (we designed it ourselves!)
• Working in a holacracy framework (no managers, self-managing teams)
• Variety of cooperation forms (i.e. employment contract/B2B contract)
• Flexible working hours and a partially remote work if needed
• Free English lessons, benefits system (MultiSport, medical care, cultural events etc.)
• Weekly lunches, fresh fruits, coffee and snacks...