Project Manager

ABOUT THE PROJECT:

Join Customer Care Management (CCM) as we transform for international customer

excellence in a digital world. We need you to standardize processes and drive innovation!

YOUR RESPONSIBILITIES:

• You are responsible to establish a unified project portfolio management standard for all national and international CCM programs.
• You develop and implement standardized project management tools and methods.
• Also you oversee international projects, coordinate and prioritize them as well as ensuring efficient capacity planning.
• You act as the interface to project/program boards, providing regular reporting to CCM-Management/C-Level.
• With your oversight of national and cross-country projects and initiatives including costs/benefits you ensure our strategic project portfolio planning approach.
• CCM is in the process of transforming from a project organization to an international CCM line organization. You will work in international project settings with colleagues from France, Germany, Italy and Poland.
• If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

OUR REQUIREMENTS:

• You have successfully completed a study or an apprenticeship with a commercial focus.
• You are experienced to work in an international project environment.
• Your understanding of customer care processes and company procedures is an advantage.
• Your have a minimum B2-level English proficiency.
• You are experienced in using project management methodologies (e.g. lean, scrum, waterfall, project scorecard, project plan…) and you are able to make decisions based on business cases and expected strategic/tactical outcome.
• Your entrepreneurial and holistic way of thinking and your analytical skills (reporting, data, success criteria for project mgmt…) round off you profile.
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.
• And you have a strong customer focus.

WHAT WE OFFER:

• Work in an international company.
• Stable employment under an employment contract.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!