Market & Customer Intelligence Expert

Market & Customer Intelligence Expert

Warszawa
Rodzaj pracy
Pełny etat
Doświadczenie
Starszy specjalista/Senior
Forma zatrudnienia
UoP
Tryb pracy
Praca hybrydowa

Wymagane umiejętności

HubSpot

PowerBI

Salesforce

Opis stanowiska

Rekrutacja zdalna

We are seeking a Market & Customer Intelligence Expert to analyze markets, competitors, and customer feedback, delivering actionable insights that strengthen Britenet's competitive edge. This role offers a unique opportunity to shape strategic initiatives and drive impactful decisions through data-driven analysis.


Our expectations

  • A minimum of 5 years of experience in market intelligence, competitive analysis, or a similar analytical role.
  • Experience in the IT sector.
  • Strong command of both written and spoken English, enabling effective communication in a professional environment and collaboration with international teams.
  • Proven track record of collaborating with analyst firms, market research agencies, or industry data providers.
  • Hands-on experience with customer feedback programs (e.g., NPS, CSAT).
  • Advanced understanding of market analysis tools and frameworks.
  • Proficiency in working with datasets and reports to extract actionable insights.
  • Familiarity with CRM platforms (e.g., HubSpot, Salesforce) and analytics tools (e.g., Power BI).
  • Excellent ability to interpret data to uncover trends and opportunities.
  • Focusing on insights that drive growth.
  • Communicating results at all levels, including strong presentation skills.
  • Ability to build strong relationships between teams.
  • Proactivity and an open mind.


Main responsibilities

1. Market Intelligence.

  • Investigate market size, identify market trends, and opportunities by purchasing relevant datasets and reports.
  • Identify and interpret targeting opportunities by mapping market dynamics.
  • Prepare recommendations and share with key stakeholders like senior management, sales, marketing and product management.

2. Competitive Analysis.

  • Acquire and analyze data on competitors through market reports, relationships with analyst firms, and competitive benchmarking.
  • Conduct in-depth commercial benchmarking to identify strengths, weaknesses, and opportunities relative to competitors.
  • Provide actionable recommendations based on findings to support sales and marketing strategies.
  • Prepare recommendations.

3. Customer Intelligence.

  • Manage a scoring program (e.g. Net Promoter Score (NPS) and Customer Satisfaction (CSAT) with a supplier, ensuring regular measurement and actionable follow-ups.
  • Organize and own the Customer Advisory Board, facilitating meaningful engagement to capture customer feedback and align offerings to customer needs.
  • Prepare recommendations.

4. Reporting & Collaboration.

  • Present findings and recommendations in clear, compelling formats to stakeholders, ensuring data is understood and actionable.
  • Collaborate closely with sales, marketing, and product teams to align insights with organizational objectives.

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