Associate Collection Representative - 2nd Shift

C.H. Robinson is the world’s most powerful and most connected logistics platform. We are a non-asset based freight forwarder and our main investments are people and technology. Our network of smart, diverse, hard-working employees is the cornerstone to our success and our ability to maintain a competitive edge in this fast-paced, innovative industry. Since people are our focus, opportunities for advancement are always coming up.

We are currently looking for Associate Collection Representative to support our Finance Shared service expansion in Wroclaw.

US customer portfolio / Second shift work (13:00-21:00/14:00-22:00)

Join us and have the flexibility to create a career that works with your life!

Your professional future starts at C.H. Robinson - YouTube

Responsibilities:

• Analyzing customer payment statuses through 3rd party provider portals as a min duty
• Utilizing problem solving and critical thinking skills to determine root cause of aging invoices
• Leverage systems functionality and established processes to resolve hold/not approved invoices  
• Build and coordinate partnerships internally with branches to strengthen customer relations and overall CHR profitability 
• Follow set escalation process on problematic accounts
• Calling and emailing customers requesting payment status on past due balances in a professional and courteous manner occasionally
• Support ideas for process improvement

Required qualifications:

• Proficiency in English (min. C1) is a must
• Working knowledge of Microsoft Office, especially Word and Excel
• Strong customer service skills
• Excellent verbal and written communication skills

Preferred qualifications:

• Quick learner
• Ability to use own judgment and make decisions.
• Ability/desire to work in a big group (40+)

What we offer?

• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
• Use and develop your language skills in our international work environment handling US customer portfolio
• Opportunity to combine work with personal responsibilities, working the afternoon shift
• Benefits package which includes: cafeteria system, private medical insurance, unlimited access to training platform Percipio and GoFluent, Employee Assistance Program ICAS
• Attractive compensation which includes, monthly salary (inc. shift differential) and objective bonus
• Many fun events e.g. Christmas party, Pumpkin carving contest, “Fat Thursday”, International Women’s day, Team building activities
• Positive and open environment which encourages thinking outside the box!

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!