Sales Operations Manager

We don’t follow best practices, we set them!

Callstack supports and inspires top industry leaders in shipping better digital products and services to their users. We are a team of high-level experts in cross-platform development and consultancy. We co-create the technology, collaborate with the Meta team on setting the direction for the future growth of the React Native framework, and much more!

We are recognized in the React Native Community as contributors to Open Source projects, organizers of React Universe Conf, as well as speakers at international conferences. We also organize regular community meetups in our HQ in Wrocław, Poland.

We truly believe that you can get the best out of people when you give them a chance to participate and develop. At Callstack you are the one to decide in which area you want to grow, you’ll have an individual self-development budget to empower your competencies and gain new skills.

Our goal is to give every employee the opportunity to speak up and introduce their ideas to build the future together.

Join us and work with the TOP Silicon Valley and Fortune 500 companies in the USA!

We are looking for an experienced Sales Operations Manager to enhance our sales efficiency and support business growth. In this role you will be responsible for managing our CRM, improving sales processes, data management, and sales tooling. We are looking for someone who can work independently, lead and coordinate sales team activities including lead management effort and daily operations. You will have a direct impact on our processes, suggesting and implementing improvements.

The ideal candidate will work directly with the Head of Sales (HoS) and cooperate with different departments at the company.

As Sales Operations Manager you will be responsible for:

• Forecasting and Reporting:
• Prepare and coordinate data collection for sales forecasts
• Gather and compile data for sales reports to track sales results and team performance
• Sales Tooling and Automation:
• Research, select, implement, maintain, and automate sales tooling in collaboration with the HoS.
• Propose and integrate AI-driven solutions to improve team efficiency
• CRM and Data Management:
• Take a role of a master user of our CRM system - HubSpot
• Making sure we maintain accurate data in the CRM system, ensuring it is up-to-date.
• Refine CRM and lead management processes.
• Process Analytics and Improvements:
• Analyze sales processes and data to suggest optimizations and improvements.
• Coordinating Sales Activities:
• Coordinate sales team activities based on planned activities.
• Keeping agreed tasks schedules and action items up to date.
• Track team progress around lead management and lead generation actions.
• Sales Materials:
• Develop reusable sales materials, support preparations of customer presentations, sales offers, briefs and materials for onsites.
• Collect market and technical trends, opportunities, challenges to create meaningful insights for customers
• Research customer information
• Continuous improvement
• Identify process improvement opportunities
• Manage internal projects and initiatives

Requirements

You are the right candidate if you have:

• Proven experience in similar roles handling sales operations, CRM management, and sales tooling.
• Strong analytical skills with a focus on data collection and analysis
• Experience managing sales forecast and creating different reports for management
• Proficiency using and improving CRM systems, HubSpot is a plus.
• Excellent organizational skills and attention to detail.
• Ability to collaborate with cross-functional teams and manage multiple projects.
• Project organization and management skills
• Strong communication skills, both written and verbal.
• Willingness to travel to Wrocław once a quarter for 1-2 days (travel costs covered)

What we offer:

• Work at a company that creates and shapes the future of technology - React and React Native
• Participation in the Challenger Sales Methodology Training
• Solution creation and presentation skills craft
• 24 paid days off & 30 days paid sick leave for B2B contractors
• Fully-covered life insurance 
• Private healthcare for you and your family
• Free access to mental health platform - Helping Hand 
• Multisport Card or monthly allowance for other sports activities
• Individual self-development budget
• Monthly lunch allowance
• Accounting costs refund for B2B contractors
• Flexible working hours and fully remote work possibility
• Cool office in Wrocław city center
• Magnificent team events and activities
• Company-wide workation and team building workshops
• Top-notch hardware - Apple devices
• Possibility to participate in React Universe Conf