Incident Manager with French

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

This role centers on coordinating incidents, ensuring timely resolution and clear communication. It requires strong French skills, service management experience, and the ability to lead technical restoration meetings. Key tasks include monitoring incident progress, prioritizing by business impact, maintaining service levels, and producing major incident communications.

Your tasks

• Monitoring and managing the progress of incidents of internal teams and external teams as required;

• Prioritizing incidents according to their urgency and influence on the business;

• Monitor resolver queues and escalate when incidents are not being resolved within service levels;

• Provide incident reporting as needed;

• Production and maintenance of the Major Incident communication.

Your profile

• Very good verbal and written French language;

• At least one year of experience in a service management position;

• Presenting La Niaque! attitude;

• Very good management and communication skills;

•  Ability to facilitate and coordinate technical major incident restauration team meetings;

• Basic ITIL knowledge;

• Good command of MS Office suite.

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.