Customer Service Agent with German

Becoming a Customer Service Agent you will be responsible for ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Attention prospective candidates: We are currently advertising this role to establish a pool of interested talent within customer service area for future openings. Interested individuals are encouraged to register their interest by applying for the role. We will reach out to you as soon the right position becomes available.

Job title:

Customer Service Agent with German

Job Description:

• To achieve customer and client KPI targets in relation to all contacts   received via multiple channels working within the requirements of data protection legislation 
• To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
• To respond to all contacts from both internal & external customers made via all the available channel
• To accurately capture data and enter it on to the relevant systems
• More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Requirements:

• Fluency in German language - C1
• Previous experience in customer service field
• Excellent interpersonal and organisational skills
• Knowledge of MS Office package
• Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence

What’s in it for you:

• Performance bonus
• Employee Assistance Program for employees and their families (psychological support) 
• An extra day off for voluntary activities close to your heart 
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. 
• Opportunity to become one of the Internal Trainers 
• Career path framework 
• A multinational environment with strong ties to UK business culture 
• LuxMed medical healthcare and Generali group insurance 
• Multisport Plus / Classic or MultiKafeteria benefit systems 
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

​You’ll be joining a network of 44,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.